Senior Technical Services Representative

A company is looking for a Senior Technical Services Representative.

Key Responsibilities

Provide intermediary technical support via phone, email, or workflow applications for installation and service requests

Complete hardware repair and programming for PC-based systems, including customer specifications

Create, update, and maintain department resources and customer databases

Required Qualifications

Associate's Degree or equivalent experience

3+ years of help desk support experience

1 year of experience in the low voltage, security, and surveillance industry

Intermediate networking and hardware knowledge; CompTIA A+ and Network+ preferred

Proficiency in Microsoft programs and knowledge of Unix / Linux operating systems