Credit Collections Representative

Accounts Receivable Specialist

Company : US0670 Edward Don

Location : Miramar, FL

Job Type : Full time

Compensation Information : The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Qualifications

Education : Bachelor's degree in Business, Finance, Accounting or related field, or Certified Credit Executive (CCE) credentials.

Knowledge, Skills, and Abilities

Required : High school degree and a minimum of 1 year credit and collection experience with a manufacturer, distributor or wholesaler extending commercial credit (business to business). Intermediate Word and Excel skills, exposure to automated A / R software, and excellent verbal and written communication skills. Strong interpersonal and negotiation skills and analytical and detail orientation.

Preferred : SAP experience, Associate Degree, credit experience in distribution or manufacturing environment, NACM Credit courses.

Essential Duties

• Closely monitor customer receivable aging. Take corrective action as needed.
• Identify delinquent accounts based on their terms of sale and credit limits. Place delinquent accounts on credit hold following standard operating procedure.
• Contact sales reps to enlist their assistance on past due accounts. Inform sales reps of significant changes in customer situations in a timely and professional manner and notify them of accounts going on credit hold or being placed for collection in accordance to standard operating procedures.
• Maintain documentation on all collection activities, including detailed information in the on-line computer notes screen.
• Obtain approval of supervisor before accepting payment plans or partial settlements and or before placing accounts for collection with agencies or attorneys.
• Review orders prior to ship, either approving or holding following standard operating procedures.
• Issues credit memos requests for reasons other than merchandise returns (include price, tax, freight, damage, and gratuity credits)
• Reconcile and resolve out of balance conditions such as on account payments, short payments, over payments, unexplained deductions, duplicate deductions, and any other balance over 90 days old.
• Handle requests for documentation per credit processes in place and conduct all necessary research as a follow up to calls within one business day.
• Maintain good customer relationships and superior customer service to both internal and external customers.
• Prepare monthly reports for management on status of accounts receivable, and other reports as required.
• Carry out special projects / assignments as may be delegated from time to time by supervisor.