Customer Service Rep/Sr. Customer Service Rep

IGNITE Your Career With New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits, and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives, and talents are our strengths and integral to the success of our company. New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO, and Peoples Gas.

Customer Service Rep/Sr. Customer Service Rep

This position will be open to internal and external applicants and will close on Wednesday, December 10th, 2025. The Customer Service Rep position pays between $43,040 and $53,800 and the Sr. Customer Service Rep position pays between $48,720 and $60,900. Pay is based on skills, experience, and education of the successful candidate.

About This Opportunity: Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Representative that could be your introduction to a long career with us! You will find the workday in the life of a Customer Service Rep to keep you on your toes as you provide important customer service support for the citizens of New Mexico.

Primary Duties and Responsibilities:

This list does not reflect the job duties in their entirety

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching, and conflict resolution, which may vary depending on position location.
• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional, and courteous manner for both customers and internal associates.
• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have

• A high school diploma or GED
• A valid driver's license and acceptable driving record
• Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
• Senior Customer Service Rep: 3 years of related experience

Preferences: HansenCIS experience, Bilingual (Spanish)

Working Conditions Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

Nearest Major Market: Albuquerque

Job Segment: Customer Service Representative, Customer Service, Entry Level