Technical Solutions Analyst

Job Description

Job Description

About Us

Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory services across several industries. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. BNN’s culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service.

About the Position

If you're looking for a rewarding opportunity in a professional atmosphere with incredible talent and exciting potential, then Baker Newman Noyes is the place for you. We are seeking a dynamic and client-focused Technical Solutions Analyst to serve as a strategic liaison for internal teams and technology platforms. This role blends high-touch customer support with deep technical insight and business operational excellence, ensuring seamless service delivery and strong partnerships.

Competencies and Position Requirements

• Concierge-Level Support : Delivers proactive, personalized support to clients, anticipating needs and resolving issues with speed and empathy. Responds to and resolves complex client issues through incident recognition, research, resolution, escalation, and follow up.
• Business Partnership Development : Collaborates with internal stakeholders and the Business Transformation team to identify opportunities for process improvement and technology alignment.
• Technical Liaison : Acts as a bridge between technical teams and business users, translating requirements, facilitating communication, and ensuring successful implementation of solutions.
• Relationship Management : Builds and maintains strong relationships with clients and cross-functional teams, fostering trust and long-term engagement.
• Accounting Software Expertise : Supports and troubleshoots accounting platforms (e.g., CaseWare, CCH, Thompson Reuters, M365, StarPM), ensuring optimal performance and user satisfaction.
• Process Optimization : Identifies inefficiencies and recommends enhancements to workflows, systems, and customer experience strategies. Leverages Automation, AI and Robotic Process Automation (RPA) to streamline workflows.
• Documentation & Training : Creates and maintains user guides, FAQs, and training materials to empower users and reduce support overhead. Provides ongoing training in emerging technologies and service excellence.
• Problem Management : Establishes approach to reducing the likelihood and impact of incidents through trend analysis, major incident reviews, and proactive engagement with end users.
• Continuous Learning & Adaptation : Stays current with advancement in technology to maintain competitiveness. Adapts solutions to meet evolving business and technical requirements.

Education and Experience

Work Environment

BNN strongly believes in maintaining a healthy balance between work and personal life. We support this through a variety of benefits, including :

Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law.