VP Solution Delivery

Vice President Of Solution Delivery

The Vice President of Solution Delivery is a critical leadership role responsible for overseeing all aspects of solution delivery across enGen platform, products, and services, including affiliation implementations, new external customer implementations, and ongoing support for existing external customers. This role demands a strategic thinker with a deep understanding of Highmark, enGen, and the broader healthcare market, as well as exceptional leadership skills and a proven track record of successful project execution. The VP of Solution Delivery will lead a diverse team, manage complex projects, and foster strong relationships with internal and external stakeholders to drive enGen's growth and success.

Essential Responsibilities

• Build a new team structure and implement AI & technology led implementation and delivery solutions to reduce implementation time, cost, and resources.
• Develop and execute a comprehensive solution delivery strategy aligned with Highmark's 2030 vision and enGen's growth objectives.
• Provide thought leadership and guidance on industry best practices for solution delivery, implementation, and customer support.
• Anticipate future challenges and proactively develop innovative solutions to ensure successful delivery outcomes.

Affiliation Implementation

New External Customer Implementation

Existing External Customer Implementation

Team Leadership and Management

Stakeholder Management

Education

Required : Bachelor's degree in a related field (e.g., Business Administration, Healthcare Management, Information Technology)

Substitutions : None

Preferred : Master's Degree in Business Administration

Experience

Minimum : 10 years of progressive leadership experience in solution delivery, implementation, or project management within the healthcare industry.

Understanding of health plan operations, including claims processing, enrollment, billing, and customer service.

Proven track record of successfully managing complex projects and delivering results on time and within budget.

Strong understanding of the market and competitive landscape.

Excellent communication, interpersonal, and presentation skills.

Demonstrated ability to build and lead high-performing teams.

Experience managing vendor relationships and external partnerships.

Preferred : Specific experience with core administrative platforms (e.g., enGen CAP, HealthEdge Facets, QNXT, HealthRules) and their implementation

Specific experience with Clinical platforms (e.g., Predictal, JIVA, Guiding Care, Care Radius and their implementation

Skills

Language : (Other than English) None

Travel Requirement : 25% -50%

Physical, Mental Demands and Working Conditions

Position Type : Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products / services (sales employees) Never Physical work site required Yes Lifting : up to 10 pounds Constantly Lifting : 10 to 25 pounds Occasionally Lifting : 25 to 50 pounds Rarely

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : $170,000.00 Pay Range Maximum : $352,500.00 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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