Customer Success Manager, Regional Lead

Customer Success Manager, Regional Lead

Location : EMEA (Remote)

Worldly is the world's most comprehensive impact intelligence platform delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.

About The Role

As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our sustainability software. You will be responsible for guiding customers through the implementation process, providing ongoing support both in software usage and fostering long-term relationships. Reporting to the VP of Customer Success, you will lead a team in the EMEA region responsible for managing customer success programs, driving adoption, and value realization.

What You'll Do

• Be responsible for the end-to-end experience of our customers in the EMEA region
• Help customers understand and use the product to achieve business outcomes; you'll onboard them, equip them to gather the information they need about their supply chains, and will help them achieve their engagement goals.
• Be at the forefront of our product development : Your customers' needs will often be the driving force for Worldly's product strategy You'll be a critical driver in helping us build and deliver for these customers.
• Manage a portfolio of clients, actively working to ensure they are generating the maximum value from Worldly's all tools and services.
• Provide valuable strategic input to address client challenges working in close partnership with the Account Management team.
• Own the implementation success of our largest customers, helping them Worldly's offerings, and their own organizations to accomplish their goals.
• Manage customer handoff from the sales team, onboard customers ensuring they start using our product confidently, follow and educate during the product adoption process and monitor their expectations and needs.
• Lead, mentor, and support a team of Customer Success Associates and Coordinators in the EMEA region. This includes setting performance goals, conducting regular team meetings, and providing professional development opportunities.

We'd Like To See

What We Can Offer You

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level.

Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

Equity Statement

We believe it's essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We're dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation

Salary : $80,000 - $105,000 Annually (USD)

10% Annual Bonus Plan

Incentive Stock Option Package

Work-from-home stipends