Talent.com
Help Desk Support Technician - MSP
Help Desk Support Technician - MSPAdvanced Intelligence Engineering LLC • Wheaton, IL, US
Help Desk Support Technician - MSP

Help Desk Support Technician - MSP

Advanced Intelligence Engineering LLC • Wheaton, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Description:
Support Technician Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier technical and functional support by telephone, email, remote computer and on-site visits to AIE’s client community.

Duties and Responsibilities
• Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
• Monitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system
• Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
• Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications
• Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
• Coordinate depot support for incoming desktops and laptops
• Provide on-boarding assistance to the network engineering team for new clients
• Complete infrastructure project related tasks, as assigned
• Develop and document technical help desk procedures
• Provide back-up technical support assistance to other technicians on the Help Desk Team as needed Qualifications:
•1-2+ years’ experience in desktop and/or network troubleshooting and support
•HP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting
•Experience with Windows OS 8/10/11
•Understanding of switches, VPNs, remote access technologies, networking (e.g. DNS, DHCP)
•Candidate must possess excellent written and verbal communication skills
•Currently possess or able to achieve one or more of the following certifications within 180 days of hire: Network+, A+, Security+oMD-100/MD-101 MS Modern Desktop Administrator AssociateoAZ-104: Azure Administrator Associate, MCSA: Office 365 Solutions Associate

Other Requirements:
• Must be able to pass a criminal background test
• Must have a valid driver’s license and reliable transportation
• Must be able to travel to client sites in and around Chicago from time-to-time
• Must be available to work outside normal business hours when necessary
• Must be willing to work as part of an on-call rotation (one week out of every 4-6 weeks)

The job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.

[job_alerts.create_a_job]

Help Desk Support Technician - MSP • Wheaton, IL, US

[internal_linking.similar_jobs]

Customer Support Specialist

Mahoney EnvironmentalWoodridge, IL, United States
[job_card.full_time]

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the colle...[internal_linking.show_more]

 • [job_card.promoted]

Delivery Helper

Elwood Staffing Services, Inc.Naperville, IL, United States
[job_card.full_time]

Looking for hands-on work? Deliver, assemble furniture, and provide great customer service every day!.A family-owned business based in Naperville, IL specializing in wholesale outdoor furniture.Kno...[internal_linking.show_more]

 • [job_card.promoted]

Purchasing (SAP/PTP) Specialist

Collins ConsultingLake Forest, IL, United States
[job_card.full_time]

Customer Excellence Specialist I.Purpose: The Customer Excellence Specialist I work within the Purchasing & Supplier Management (PSM), which provides contracting direction to multiple functional ar...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist

TVH Parts HoldingGrayslake, IL, United States
[job_card.full_time]

Customer Support Specialist Full-time | USA Sales | Location - Olathe, KS | Schedule: 10:00am - 7:00pm Monday through FridayTVH Parts Co.Customer Support Representative to join our dynamic team.As ...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist (Pet Insurance) - Hybrid

Prudent PetDowners Grove, IL, United States
[job_card.full_time]

Customer Support Specialist (Pet Insurance) – Hybrid.Our mission is to provide peace of mind to pet parents through simple, reliable coverage and exceptional service.We are a fast-growing, customer...[internal_linking.show_more]

 • [job_card.promoted]

Tier 2 Desktop Technician

Insight GlobalBuffalo Grove, IL, United States
[job_card.full_time]

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide.The Desktop Support Technician will provide production-based support to all corporate end u ac...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Specialist

Uline, Inc.Gurnee, IL, United States
[job_card.full_time]

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friend...[internal_linking.show_more]

 • [job_card.promoted]

Help a Family Grow via IVF: $60,000-$100,000+ Compensation

The Genesis GroupHomer Glen, IL, US
[job_card.full_time] +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...[internal_linking.show_more]

 • [job_card.promoted]

ERP Support Analyst- Microsoft Dynamics Nav/Business Central

Tecta & SchwickertsRosemont, IL, US
[job_card.full_time]

Tecta America is the leading commercial roofing company in the U.Ignite your future by adding your talent and experience to Tecta’s success.With over 100 locations and more than 4,000 employees, Te...[internal_linking.show_more]

DSP / Direct Support Professional // Maywood//Weekend Daytime

RimlandMaywood, IL, US
[job_card.full_time] +1
[filters_job_card.quick_apply]

Driving Requirement You must have a valid drivers license & be willing to drive company vehicles to be eligible for this shift Pay Base rate:.About the Company Rimland is a premier social service a...[internal_linking.show_more]

Service Support

TopGolfNaperville, IL, United States
[job_card.full_time] +1

Immediate Hiring | Swing into a Job You'll Love at Topgolf! At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation.Whether you work behind the scenes or direc...[internal_linking.show_more]

 • [job_card.promoted]

Field Service Support Technician - Carbondale, IL or Joliet, IL

Connect AmericaJoliet, IL, United States
[job_card.full_time] +1

Field Service Support Technician.Do you like working with people in a mission-based role? Are you looking for a role with increased earning potential? Would you like more flexibility in your schedu...[internal_linking.show_more]

 • [job_card.promoted]

IT Help Desk Analyst / Remote

AB2 Consulting, Inc.Libertyville, IL, United States
[filters.remote]
[job_card.full_time]

Our client located in North Suburban Libertyville, IL is seeking a driven, creative and hard-working individual for our IT Help Desk (Monday-Friday 8am-5pm).We seek candidates with an entrepreneuri...[internal_linking.show_more]

 • [job_card.promoted]

Impacter Helper - 2nd shift - Mon-Fri - 1pm-9:30pm

Klein ToolsElk Grove Village, IL, United States
[job_card.full_time]

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run towards opportunities.We deliver quality and innovation in everything we do, designing and launch...[internal_linking.show_more]

 • [job_card.promoted]

Part Time - Fulfillment Associate - Flexible

Lowe's Companies, Inc.Vernon Hills, IL, US
[job_card.full_time] +1

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.Deliver excellent service by choosing high quality items, validating order...[internal_linking.show_more]

 • [job_card.promoted]

Loss Prevention Clerk

Costco Wholesale CorporationLake Zurich, IL, United States
[job_card.full_time]

California applicants: Please click here to review the Costco Applicant Privacy Notice.The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.Th...[internal_linking.show_more]

 • [job_card.promoted]

Direct Support Professional (DSP)

Little CityHoffman Estates, IL, United States
[job_card.full_time] +1

Direct Support Professional (DSP).Palatine & surrounding NW suburbs - IL.Hourly Education Level HS Diploma|GED| C.Little City is a nonprofit organization that serves youth, teens, and adults with i...[internal_linking.show_more]

 • [job_card.promoted]

Senior Product Support Representative

NavistarWoodridge, IL, United States
[job_card.permanent]

Position Overview The International Product Development Center seeks an experienced Senior Product Support Representative to join a team focused on customer experience.Responsibilities include supp...[internal_linking.show_more]