Contact Quality Analyst

Job Details

Description

Join a LEADING HEALTHCARE COMPANY

This is an outstanding opportunity to join the fastest-growing privately held healthcare company in Atlanta. Curant Health the leader in patient-centric chronic disease management via specialty pharmacy is searching for a Contact Quality Analyst (CQA) to join its team in Atlanta GA . We are committed to improving patient health outcomes by offering a pharmacist-managed medication care program comprehensive therapeutic monitoring and dependable home delivery of prescription drugs.

The primary role of the Contact Quality Analyst (CQA) is to analyze calls and call recordings using platforms such as Five9 AI tools and other relevant software (including but not limited to MedPlan and PioneerRx ). The CQA will report findings communicate insights and provide coaching to NSC and PCC staff to support performance improvement.

This position will assist the Director of Patient Engagement and the Patient Engagement Manager by objectively evaluating and providing feedback on NSC PCC and Lead calls. If needed the CQA may also be tasked with assisting in patient support activities.

Responsibilities

Core duties and responsibilities include the following :

• Assist with quality assurance review on coordinators work produced to ensure

work moving through the patient journey is free of errors when necessary.

provide real-time feedback to both coordinators and supervisors.

to improve overall quality.

employee demeanor technical accuracy and conformity to company policies

for training purposes.

assist in the operations of the Patient Engagement department.

Engagement Manager or department Supervisors.

variety of audiences including all levels of leadership and NSC and PCCs.

backup support to team members as needed.

department

Qualifications

conducted.

Learn and manage Five9 Dashboards and others assigned.

satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

Key Skills

Gas Chromatography,Laboratory Experience,Archival Standards,ELISA,Test Cases,Analytical Chemistry,Quality Assurance,Spectroscopy,Quality Control,cGMP,Selenium,Western Blot

Employment Type : Full Time

Experience : years

Vacancy : 1