Housekeeper

Job Description

Job Description

Summary Duties and Responsibilities :

Housekeeping is responsible for the cleanliness and sanitation of resident apartments, common areas, administrative offices, and resident laundry services. Housekeepers are responsible for achieving the highest level of resident satisfaction in an assisted living environment that supports the mission of HAND Senior Living.

Essential Functions and Work Duties :

The following essential functions of this position are performed personally, in cooperation with the supervisor, and / or in coordination with other staff. Additional work functions and duties may be assigned.

Principle Duties and Responsibilities :

• Follow the list of assigned resident apartments and common areas as directed by the Assistant Administrator or Director on Duty. Refrain from altering room assignments.
• Assist with housekeeping services of resident rooms or common areas outside of your assignment to cover vacations, sick calls, or when directed by the Assistant Administrator or Director on Duty.
• Maintain all housekeeping and laundry equipment in a clean and safe manner. Immediately report any issues with equipment to the Assistant Administrator or Director on Duty.
• Immediately report any unusual incidents / occurrences to the Assistant Administrator or Director on Duty.
• Complete an incident report and report any life safety violations observed in resident apartments, or inappropriate resident behavior, or any noncompliance under the NAC 449 regulations.
• Maintain a professional appearance per the dress code and uniform requirements.
• Maintain a professional caring approach when dealing with residents, families, visitors, medical professionals, coworkers, and the general public at all times.
• Respond to resident and family queries, requests, and / or concerns with a friendly and helpful demeanor.
• Acknowledge and greet guests in public spaces with a warm, friendly greeting.
• Attend monthly All Staff meetings as required under the Nevada Administrative Code 449.
• Monitor and control inventory stock on approved products to ensure adequate supply. Communicate weekly with the Assistant Administrator or Manager on Duty regarding products and supplies that are running low on stock.
• Support and assist other departments within the community as needed to ensure the highest level of satisfaction from our residents.
• Respond to requests from other departments timely and appropriately.
• Demonstrate Ideal Team Player values and follow our organization's Core Values.
• Communicate with the Wellness Department and Assistant Administrator regarding any resident concerns and / or changes in resident conditions.
• Document and notify the Assistant Administrator or the Manager on Duty of any refusal of housekeeping or laundry services.
• Ensure confidentiality of all resident-protected health information. Do not discuss or release any resident-specific information. Must direct all inquiries to the Administrator of the community.
• Refrain from discussing the internal operations of the community with residents, resident family members, or visitors at any time.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.

Focused Housekeeping Duties and Responsibilities :

Focused Laundry Services Duties and Responsibilities :

Other Functions and Work Duties :

Qualifications and Skills Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Other Skills and Abilities :

Physical Requirements :

Nevada HAND does not discriminate, and will not tolerate discrimination, based on race, color, national origin, ethnic origin, sex, sexual orientation, age, or disability as those terms are defined under applicable law.