Desktop Support Technician

Position : Desktop Support PPD Level 1

Location : Boise, ID (5 Days Onsite)

Duration : 12 Months

Key responsibilities :

• Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality support and timely response
• Provide an efficient and effective support service to on site and remote users
• Load and install preconfigured images on PCs and troubleshoot failures
• Deploying desktops and laptops, monitors and other equipment and software to end users at Client.
• Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
• Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
• Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard / mice, printers, mobile devices, A / V equipment).
• PC equipment moves throughout our main site and off-site locations
• Basic Active Directory administration (ie add and remove objects)
• Creating static IP addresses for users and machines
• Domain and other trust issue support on the client side
• Manually entering in badge info UniFLOW Printer Server for secure printing and other basic copier support
• Perform other duties and projects as assigned

Role requirements :

Education and Desired Experience (Not Mandate) :

If you’re interested in this opportunity, please send your updated resume to . We look forward to connecting with you!