Support Technician

A company is looking for a Support Technician to manage customer calls and provide software support.

Key Responsibilities

Answer and process customer calls, providing timely resolutions and optimizing the customer experience

Document customer interactions and manage ongoing issues while educating customers on product use

Support advanced customer issues, draft knowledgebase articles, and create training content

Required Qualifications

Typically 4 or more years of related experience

High School education, vocational training, and / or on-the-job training

Advanced knowledge of HSPS Dental Software(s) or equivalent

Basic knowledge of computer hardware, operating systems, and networks related to supported software

Bachelor's degree preferred