Program Coordinator (MHWB)

Job Description

Job Description

Title : Mental Health & Wellbeing Program Coordinator

Reports to : Vice President, Mental Health Services Impact and Strategy

Location : 305 7TH Avenue, New York, NY 10001

Hours : Full-time / 35 Hours / Week

Schedule : Monday – Friday, 9am to 5pm

Salary : $58,000-$65,000k

Job Summary and Key Duties :

As the Mental Health & Wellbeing Program Coordinator at Good Shepherd Services, you will play a key role in supporting the development and delivery of mental health initiatives across the organization. This multifaceted position combines program coordination, educational leadership, and administrative support to strengthen our commitment to staff and participant wellbeing.

A central part of your role as Mental Health and Wellbeing Manager will be leading and enhancing our Master’s level internship program. You will collaborate closely with educational institutions and program stakeholders to ensure seamless placement processes and an enriching internship experience. Key duties include liaising between schools and the programs, overseeing placement logistics, maintaining relationships, and supporting the professional growth of interns. Your efforts will play a crucial role in preparing future social work and mental health professionals by aligning academic learning with practical, hands-on experience in diverse community settings.

In addition, you will provide general administrative support to the Mental Health and Wellbeing department. This includes helping to manage trainings, workshops, and monthly newsletters, as well as contributing to operational efficiency by maintaining accurate records, communications, and scheduling. Your support will help ensure the department runs smoothly and continues to deliver high-quality mental health programming across the organization and externally.

Core Competencies :

Critical core competencies for successful performance in this role are :

Very strong organizational and communication skills to manage multiple responsibilities and collaborate across teams.

High attention to detail and technological proficiency, especially with Microsoft Office Suite and digital tools for scheduling and documentation.

Initiative and problem-solving ability to navigate challenges and improve systems.

Relationship-building skills to cultivate and maintain partnerships with educational institutions, program sites, and internal stakeholders.

Logistical coordination skills for managing placements, scheduling, compliance, and administrative tasks.

Excellent verbal and written communication skills to interact with diverse stakeholders including students, faculty, program directors, supervisors, and external partners.

Ability to synthesize feedback and data to improve program outcomes and inform departmental planning.

Empathy and cultural responsiveness in working with diverse populations and supporting mental health and wellbeing initiatives.

Responsibilities (General Department Support) :

Manage calendars, schedule meetings, and coordinate logistics for training sessions, webinars, and team events.

Prepare agendas, take meeting minutes, and track action items.

Maintain organized digital and physical filing systems for program materials, toolkits and other documentation.

Serve as a point of contact for internal staff, external partners, and training participants.

Assist in drafting and distributing communications, including emails, newsletters, and event reminders.

Support coordination of training sessions, including registration, materials preparation, and follow-up.

Assist in the formatting, proofreading, and distribution of mental health toolkits and training materials.

Track project timelines and deliverables using project management tools (e.g., Microsoft Suite).

Help gather feedback and evaluation data from training participants.

Maintain databases of training participants, partners, and stakeholders.

Support data entry and basic reporting for team expenses, grant compliance, and program evaluation.

Coordinate with Learning and Development Department to ensure that trainings are placed in the learning management system

Liaise with program and Learning and Development leadership to coordinate and implement logistics for MHWB trainings.

Other responsibilities as assigned.

Responsibilities (Internship Coordination) :

Develop recruitment strategies to attract a diverse pool of qualified interns.

Coordinate the selection, matching interns with appropriate positions and placement process.

Co-facilitate orientation sessions to familiarize interns with organizational policies, procedures, and expectations.

Ensure interns receive necessary training and resources to succeed in their roles.

Serve as the primary point of contact for interns throughout their internship.

Conduct regular check-ins and provide ongoing feedback to ensure interns' progress and development.

Collaborate with organizational stakeholders to create internship seminars and learning environments for interns to thrive and gain competencies.

Help evaluate the effectiveness of the internship program through feedback and assessment tools.

Cultivate and maintain relationships with educational institutions, staff members, and other stakeholders.

Maintain accurate records of agreement affiliations, intern placements, evaluations, and other documentation.

Other responsibilities as assigned.

Qualifications :

Bachelor’s degree in communications, social work, psychology, human services, public health or related field required.

Previous experience in internship coordination, program support, administration, recruitment, or related roles within a social service or nonprofit organization required.

Knowledge of internship program development and evaluation preferred.

Experience supporting or coordinating trainings, workshops, or wellness initiatives preferred.

Strong organizational and project management skills, with the ability to manage multiple priorities.

Excellent interpersonal and communication skills, both written and verbal.

Ability to work independently and collaboratively within a team environment.

Comfort with data entry, tracking, and basic reporting for program evaluation and compliance.

Commitment to mental health and wellbeing, with a compassionate and culturally responsive approach.

Strong proficiency in Microsoft Office Suite, Canva and relevant software applications.