Healthcare Call Center Representative

A company is looking for a Call Center Healthcare Representative - Remote US.

Key Responsibilities

Answer inbound calls and respond to basic inquiries from members, providers, and customers

Provide knowledgeable responses to client questions and escalate complex inquiries as necessary

Resolve client issues, update account records, and ensure inquiries are fully documented

Required Qualifications

Two or more years of customer service experience in any industry

Proficiency with help desk tools, computer systems, and Microsoft Office applications

Ability to work collaboratively and identify appropriate stakeholders for client inquiries