Relationship Banker, Union St., New Bedford, MA

Relationship Banker, Union St., New Bedford, MA

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

The difference you make :

As a relationship banker, you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service. Relationship bankers proactively engage with customers to identify opportunities for cross-selling services, resolving issues, and educating them on digital banking tools. You collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank's growth objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma, GED, or equivalent education : Business Management, Finance, or equivalent field - Required. Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. Bilingual Spanish and / or Portuguese language skills - Preferred. 3+ years experience selling products and / or services in an incentive-based environment - Required. (OR) 12+ months experience in retail banking sales, financial services sales, or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships, and delivering results - Required. (OR) 12+ months demonstrated successful Santander experience related to the essential functions and responsibilities of the relationship banker role. District Executive, District Operations Manager, and Region President endorsement of performance - Required. (AND) 12+ months customer service experience within a high volume, fast-paced, and constantly changing environment - Required. Established relationship-building skills with a focus on customer experience and loyalty. Excellent customer service skills and a passion for helping others. Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment. Excellent communication, consultative, and influence skills both verbal and written. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings.

The base pay range for this position is $38,250.00 USD to $59,000.00 USD. The exact compensation may vary based on skills, experience, training, licensure, and certifications and location.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and / or furniture may be required.

If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.