Support Services Specialist II - HYBRID (Medical Bad Debt Collections)

Support Services Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Support Services Specialist not only acts as an advocate for the customer, but also serves as a liaison between colleagues, clients and State / Government agencies in a collaborative effort to facilitate coverage for current and future medical expenses. This position is responsible for completing daily account related functions in an efficient and timely manner to speed-up the patient-to-payment process. Duties include researching and reconciling accounts, communicating with clients, government and commercial payers and operating within multiple client systems. This position provides customer service support and resolution of routine problems and questions regarding the revenue cycle.

• Medical collections / bad debt experience required

Work Schedule and Location :

Work Hours : Full time, 40 hours per week, hourly position. Monday - Friday from 8 : 30am to 5 : 00pm. Must be available to work a hybrid schedule with a minimum of 2 days in the office and 3 days working remotely.

Onsite Location : 3200 Spring Forest Rd Ste 220, Raleigh, NC 27616

Essential Duties & Responsibilities :

Minimum Qualifications & Competencies :

Preferred Skills :

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $16.00 to $18.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.