Manager, HRIS

HRIS Manager

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience : success, career growth, teamwork, and our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

GENERAL PURPOSE : The HRIS Manager will be responsible for managing system operations, service delivery, and interactions with clients and vendors for the timekeeping portfolio of HR systems. This role will lead a team of HRIS professionals, lead technical projects, and assist in the development of our technology roadmap. We are seeking an experienced UKG Workforce Management (WFM) subject matter expert to support our HRIS organization through post-implementation stabilization, system optimization, and continuous improvement of our UKG WFM environment. This role will serve as the primary technical and functional lead for UKG WFM timekeeping and absence management, ensuring accurate configuration, smooth operations, and alignment with HR and payroll business needs. Experience with UKG Workforce Central (WFC) is preferred but not required. This role requires a blend of technical expertise, project management skills, and HR knowledge to ensure efficient and accurate time tracking processes across the organization. The HRIS Manager will manage ongoing service delivery, including the dispositioning, resolution, and escalation of user tickets for their portfolio of HR systems and partner with HR leadership to support and deliver technical system changes, upgrades, and enhancements. They will manage systems testing to ensure the integrity of sensitive data and contribute to HRIS strategic planning to support short and long-range Company goals.

ESSENTIAL FUNCTIONS :

• Lead post-go-live support for UKG WFM, with a focus on timekeeping and absence management
• Assess and implement system enhancements, configuration updates, and process improvements
• Analyze and resolve complex issues in pay rules, schedules, accruals, and time capture processes
• Partner with HR, Payroll, and Operations to validate system design against policy and compliance requirements
• Create and maintain system documentation, configuration guides, and process workflows
• Train and mentor internal HRIS team members on UKG WFM configuration and best practices
• Serve as liaison between internal teams, UKG support, and third-party vendors to manage escalations and ensure optimal performance
• Lead system implementation projects, including planning, execution, and post-implementation support
• Develop and implement timekeeping policies, procedures, and best practices
• Configure and enhance UKG systems to meet organizational needs and improve efficiency
• Manage system security, including user access controls, multi-factor authentication, and data encryption
• Oversee integrations between UKG systems and other HR and payroll platforms
• Conduct regular system audits to ensure data integrity and compliance with labor laws and company policies
• Generate and analyze timekeeping reports to identify trends and areas for improvement
• Lead training initiatives for end-users on timekeeping systems and processes
• Manage system upgrades, patches, and new feature implementations
• Collaborate with vendors and manage vendor relationships to ensure optimal system performance and support
• Track and adhere to compliance requirements
• Partner with vendors, IT, and HR leadership to identify and mitigate potential risks
• Training and leadership : provide leadership, coaching, development, and mentoring for team of analysts

COMPETENCIES :

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :

PHYSICAL REQUIREMENTS / ADA : This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and / or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES : Analyst and coordinator roles

DISCLAIMER : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, military status, marital or registered domestic partnership status, medical condition, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.