Loan Servicing Specialist

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

DUTIES AND RESPONSIBILITIES:

• Research and resolve servicing issues in support of origination teams, borrowers, and clients within scope of authority and expertise. Work with manager to ensure timely and accurate Loan Servicing practices.
• Serve as the first and second point of contact for borrower inquiries.
• Perform direct support for subservicing clients.
• Prepare\generate\analyze\distribute reports for clients and management.
• Perform select post-closing duties related to our subservicer\servicing\and QC functions.
• Provides the best service to our customers with creative and innovative solutions.
• Other duties as assigned.

JOB REQUIREMENTS:

• Minimum five years’ experience in the mortgage industry, with an emphasis on Mortgage Loan Servicing Operations knowledge.
• Excellent written and verbal communication skills.
• Ability to provide the best service possible to our clients and customers utilizing creative and innovative solutions when necessary to achieve desired service levels.
• Strong analytical ability, good judgment, and multidimensional thinker
• Detail oriented and organized
• Ability to work independently and as part of a team.
• A.S Degree or higher preferred. Will consider extensive job knowledge as substitute

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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