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Loan Servicing Specialist
Loan Servicing SpecialistFirst Federal Bank • Madison, WI, United States
Loan Servicing Specialist

Loan Servicing Specialist

First Federal Bank • Madison, WI, United States
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Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to :

  • Four Medical Plan Offerings to choose from
  • Employer HSA Contributions (Coverage / Plan exclusions)
  • Employer Provided Life Insurance Policy
  • Annual Health Incentive
  • Annual Wellness Reimbursement
  • Tuition Reimbursement program
  • Generous Match 401k Retirement Plan
  • Paid Sick Leave
  • Paid Vacation Leave
  • 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

DUTIES AND RESPONSIBILITIES :

  • Research and resolve servicing issues in support of origination teams, borrowers, and clients within scope of authority and expertise. Work with manager to ensure timely and accurate Loan Servicing practices.
  • Serve as the first and second point of contact for borrower inquiries.
  • Perform direct support for subservicing clients.
  • Prepare\generate\analyze\distribute reports for clients and management.
  • Perform select post-closing duties related to our subservicer\servicing\and QC functions.
  • Provides the best service to our customers with creative and innovative solutions.
  • Other duties as assigned.

    • JOB REQUIREMENTS :

  • Minimum five years’ experience in the mortgage industry, with an emphasis on Mortgage Loan Servicing Operations knowledge.
  • Excellent written and verbal communication skills.
  • Ability to provide the best service possible to our clients and customers utilizing creative and innovative solutions when necessary to achieve desired service levels.
  • Strong analytical ability, good judgment, and multidimensional thinker
  • Detail oriented and organized
  • Ability to work independently and as part of a team.
  • A.S Degree or higher preferred.  Will consider extensive job knowledge as substitute

    • Bilingual candidates encouraged to apply.

    EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

    E - Verify Employer

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