Customer Service Representative - BilingualQuest Diagnostics • Buffalo Grove, Illinois, United States
Customer Service Representative - Bilingual
Quest Diagnostics • Buffalo Grove, Illinois, United States
[job_card.variable_days_ago]
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- [job_card.full_time]
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[job_card.job_description]High school diploma, general education degree or equivalent. Bachelor's degree in communications preferred. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Knowledge of Microsoft Office. WPA 40 or >
About the Job :
Examone is looking to hire a Customer Service Representative.
Customer Service Representative Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements :
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Bilingual Customer Service Representative • Buffalo Grove, Illinois, United States
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