Technical Support Specialist

Summary

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.

Duties and Responsibilities

• Assists users to resolve computer related problems such as inoperative hardware or software including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
• Hardware Support functions include but are not limited to end user support desktop support laptop support visiting office setups and mobile device support. Perform computer imaging and post image configurations preventative maintenance and basic printer troubleshooting working with the vendor on repairs.
• Software support functions include but are not limited to troubleshooting of applications that are standard within Sidleys environment installation and configuration of software updates and preventative maintenance and support of third party applications in coordination with vendors.
• Manage the assets that are both deployed and in inventory maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves changes and exchanges.
• Provide break / fix support for telephones including handsets telephone cords and telephone base-units.
• Assist with projects such hardware or software upgrades office moves and special events.
• Manage and process Hardware warranty claims and issues and facilitate warranty repairs with third party vendors.
• Document and maintain user request and incident records in IT Service Management System.
• Perform other duties as required.

Salaries vary by location and are based on numerous factors including but not limited to the relevant market skills experience and education of the selected candidate. If an estimated salary range for this role is available it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Salary Range

$85000 $95000 if located in New York

Qualifications

To perform this job successfully an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge skill and / or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation please email (current employees should contact Human Resources).

Education and / or Experience :

Required :

Experience supporting Windows-based computers including Microsoft Windows 11

Preferred :

Other Skills and Abilities :

The following will also be required of the successful candidate :

Sidley Austin LLP is an Equal Opportunity Employer

#LI-EC1

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 95000