Account Coordinator Bilingual French-English

Job Description - Account Coordinator Bilingual French-English Company:

• Leading Edge Connections, LLC Type: FT 40 Hour 1099 Contract ( 100% Remote ) Pay: $19.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people.
• Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.
• Position Overview We’re on the lookout for enthusiastic, Account Coordinators Bilingual French-English to join our amazing virtual team!
• If you love helping people, solving problems, and keeping conversations upbeat, this role is for you.
• You’ll be the friendly voice (and inbox hero) for our customers—answering calls, emails, and guiding them with empathy and care.
• From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free.
• Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals), and be that trusted go-to person who makes their day a little brighter. Responsibilities Deliver professional and empathetic customer support via phone and email for a Home & Auto Benefits Company Assist with purchases, order verification, and product/service inquiries, claims assistance.
• Provide technical support for customer portals , including login and navigation assistance.
• Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.
• Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S.
• Must have a High School Diploma or equivalent . 1–3 years of call center or chat support experience (required).
• Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred.
• Strong communication, grammar, and active listening skills.
• Previous remote/work-from-home experience preferred.
• Technical aptitude; Salesforce or HubSpot experience preferred.
• Understanding of call center support metrics and ability to act on them.
• Ability to work independently, problem-solve, and use resources effectively.

Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

Processor:

• Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores .

Example:

• A 10-core computer with only 2 performance cores does not meet this requirement.
• Please check your system settings to confirm.

Memory:

• 8GB RAM minimum; Windows 10 (64-bit) or higher.

Display:

• Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

Internet:

• Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

Audio:

• USB noise-canceling headset.

Security:

• Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
• These will be verified prior to system access.
• Schedule & Work Environment FT 40 hour contracts, Monday through Friday.
• Mid-Day hours. 100% remote work environment.
• Compensation & Benefits $19.00 per hour (1099 contract).
• Work from home.

Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!

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