Public Safety Dispatcher (Entry)

Public Safety Dispatcher (Entry)

To Protect and Serve the Community!

The Sheriff's Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.

The values of the Sheriff's Office are to bring :

Professionalism : Performing to the highest standards with integrity, ethical behavior and accountability.

Trust : Confidence in the character and ability to meet expectations.

Courage : To persevere with mental and moral strength in the face of difficulty.

Innovation : Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.

Teamwork : Unified collaboration to accomplish common goals without regard to personal agendas.

Service : Providing professional assistance in support of the community's best interests and well-being.

Respect : To value and embrace individuality with special regard to differences.

THE POSITION

Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel. This position is characterized by the responsibility to perform a range of entry level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and / or text; receives caller information, learns to relay information to appropriate unit or agency, and provides assistance to callers as needed; learns to log call information into computer; learns to monitor activity of all public safety units to determine status of incident and location of units and learns to provide pre-arrival medical instructions.

The current recruitment is to fill full-time regular positions. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises.

Essential Duties

Duties may include but are not limited to the following :

Learns to receive requests and dispatch for law enforcement, fire service and other services; evaluates requests for validity, priority and type of response required; dispatch appropriate individual / agency to respond to request; relay information and / or instruction to personnel in the field; coordinate some non-emergency activities, process inter-agency email messages, and dispense keys for control lockbox and maintain key log.

Learns to retrieve / update criminal information and motor vehicle / license records using national and state criminal information computer systems (C.L.E.T.S); enters, removes, confirms, modifies, and / or updates entries and data as needed; enters and runs inquiries on data such as vehicle registrations, driver's license records, criminal histories, warrants, lost / stolen property, or missing / wanted persons; receives be-on-lookout (BOL) notices and broadcasts / distributes as appropriate; sends or responds to confirmations on warrants, stolen vehicles, stolen tags, stolen vehicle parts, and stolen guns; types C.L.E.T.S. entries and processes C.L.E.T.S. transactions; verifies C.L.E.T.S. entries; ensures integrity / security of data and adherence to system requirements.

Learns to monitor and / or operate communication equipment, multiphone lines, multiple computer and emergency medical communications, which may include telephone equipment, radiocommunication equipment, audio recorded, text telephone relay, (TTY / TDD), printers, computer aided dispatching (CAD) system, paging systems, alarm panels, card reader / door lock system, general office equipment and other equipment / systems.

Learns to dispatch appropriate agency personnel to incident locations; determines nature of emergency, number of units needed, and nearest available units; maintains communications with all parties involved and coordinates and monitors situation requiring mutual aid with other jurisdiction / agencies.

Learns to provide pre-arrival instructions to citizens who report medical emergencies using established protocols.

Learns to respond to requests for information involving license plates, driver's license records, criminal history records, warrants, missing / wanted persons, location of individuals, stolen property, telephone numbers, or other information; obtains / provides background information as requested.

Position Requirements

Experience : No experience is required.

Education / Training : High school diploma, GED or equivalent.

Certificate : A net keyboard typing speed of 40 words per minute (WPM) is required.

Document Submittal Requirements

Applicants may submit a typing certificate. If you choose to submit a typing certificate, the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (For candidates without a certification a typing test will be provided).

Applicants that have participated in prior Solano County skills testing must contact recruitment@solanocounty.gov by the final filing deadline to request their prior results be applied to this recruitment this will not be done automatically. Prior results cannot be more than 12 months old at the time of application.

How to Submit Your Documents

In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.gov. Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (25-462020-01) in your email or fax.

Supplemental Information

Selection Process

07 / 18 / 25 5 : 00pm (PST) - Deadline to submit application and required documents for first application review. Applications will be reviewed as needed thereafter. Application status notices will sent via email and posted to applicant's online application account at https : / / www.governmentjobs.com / careers / solanocounty. Applicants are encouraged to periodically check their SPAM / Junk Mail folder for the notification or Sign In to their online application account and check their notifications.

Applicants moving forward in the selection process will be invited to self-schedule for a mandatory information session and written examination. Candidates who fail to self-schedule for the mandatory information session and written examination will not move forward in the selection process.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.

All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and / or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

HOW TO APPLY

Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g. : degree / transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application's employment history. When completing employment details and / or responding to supplemental questions, do not write "see resume," as resumes will not be reviewed and this will be considered an incomplete application.

Previously submitted application materials (i.e. copies of diploma and / or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-61