Support Specialist

Job Responsibilities

:

• Scheduled Client "check-ins' with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations.
• Provide remote intervention to handle specific situations that range from talking with individuals under Support to dispatching emergency services.
• Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
• Record activities and SupportNotes, as necessary.
• Adheres to and accurately promotes all Company Policies and Procedures to all employees.
• Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.

Basic Hiring Criteria:

• Excellent listening, communication, and writing skills.
• Adaptability and willingness to learn and adjust.
• Ability to stay calm and act appropriately in an emergency.
• Ability to comprehend and retain multiple sets of written information with specific directions and varied needs.
• Ability to use and maneuver multiple computer applications.
• Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms.

Job Requirements Minimum Security Clearance:

No Clearance

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