Program Manager

The Community Safety Ambassador Program is part of San Franciscos Breaking the Cycle initiative which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement intervention and de- escalation safety presence street cleaning overdose recognition and reversal and connections to the Citys systems of care for people in need. The goals of the program are to : (1) promote safer and cleaner environments in commercial corridors parks neighborhoods and other locations impacted by drug markets and unsafe and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building and connections to services and resources.

The Program Manager (PM) will report to Heluna Healths Chief Program Officer to manage all aspects of the Community Safety Ambassador Program. The Program Manager performs complex administrative functions and fiscal management tasks relative to planning development and coordination. The PM also ensures successful program outcomes are attained. The position requires excellent project management interpersonal and communication skills. A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Manager will provide sound best practices in project management and will cultivate relationships and partnerships with all external and internal customers by providing warm friendly positive and supportive services.

This is a temporary grant-funded Full time benefitted position. Employment is provided by Heluna Health.

Pay Rate : $92000 annually

ESSENTIAL FUNCTIONS

• Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)
• Promote the mission vision and core values of Heluna Health and the Community Safety Ambassador Program
• Lead change management efforts to ensure program staff adopts successful best practices in collaboration with SFHSA
• Promote dignity respect and accountability
• Oversee program efficiency and effectiveness through monthly quarterly and annual performance planning and appraisals; identify and analyze opportunities for improvement and implement as appropriate
• Create strong effective relationships and foster collaboration among public non-profit and community based organizations to coordinate operational policy process and budgetary decisions necessary to impact homeless outreach and provide a safety net for the community
• Prepare program presentations and memorandum as necessary
• Participate in Leadership meetings including discussions regarding agency- wide program development and operation and emerging issues that may affect client care or the agency in general
• Attend and participate in regularly scheduled supervision sessions
• Attend and complete trainings as assigned and in a timely manner
• Serve as Safety Administrator ensuring a safe healthy and clean working environment at all times consistent with applicable laws industry standards and the agencys own policies and procedures
• Identify needs for new services and gaps in existing services advocate for their development and participate in the implementation of new services as assigned.
• Coordinates programmatic administrative and fiscal activities.
• Develops project budgets in collaboration with project staff and Heluna Health client support team
• Monitors budget expenditures and projections on an ongoing basis and reviews Statements of Activities on a monthly basis and as needed
• Monitors and tracks performance measures and report CPO as needed
• Serves as a liaison between HQ and Clients / Program Partners.
• Maintains documentation (e.g. spreadsheets reports) of all administrative fiscal and programmatic activities
• Works closely with assigned Heluna Health Contract and Grant Manager Project Accountant and HR Generalist to ensure that all contractual obligations are being met
• Convenes project meetings quarterly at a minimum
• Maintains excellent working relationship with Heluna Health Clients and Program Partners Subcontractors Vendors and other partners
• Performs other duties as assigned

JOB QUALIFICATIONS

Education / Experience

PREFERRED QUALIFICATIONS

Other Skills Knowledge and Abilities

PHYSICAL DEMANDS

Stand Constantly

Walk Constantly

Sit Frequently

Handling / Fingering Constantly

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb Crawl Kneel Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push / Pull Occasionally - Up to 50 lbs

Talk / Hear Constantly

See Constantly

Taste / Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs / day)

Frequently (2 - 5 hrs / day)

Constantly (5 hrs / day)

WORK ENVIRONMENT

General office setting indoors temperature controlled. On occasion Travel outside to various locations

Heluna Health is an Affirmative Action Equal Opportunity Employer that encourages minorities women veterans and disabled to apply.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1