Personal Injury Intake Coordinator

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Yerushalmi Law Firm Beverly Hills, CA

Yerushalmi Law Firm is seeking an experienced and highly organized Intake Coordinator to lead our Intake Department. This full-time position plays a critical leadership role in managing the intake process, overseeing a team of 48 intake specialists, and ensuring the successful onboarding of new clients. If you're a team-oriented leader with excellent communication skills and the ability to drive results, we want to hear from you.

Responsibilities :

• Lead and supervise the intake department, providing daily guidance and support to a team of 48 intake specialists.
• Oversee and validate follow-ups on pending inquiries to ensure every potential lead is handled properly and timely.
• Conduct regular check-ins and huddles to strategize with your team, review call succession, and align on departmental goals.
• Monitor and track performance metrics , including first-call close rates, and implement strategies to improve conversion.
• Review and approve incoming cases , helping the team determine which cases should be signed and which should be referred out.
• Ensure compliance by planning and scheduling breaks and lunches based on business needs.
• Assign signed cases to case managers in a timely and organized manner to ensure seamless handoff.
• Act as the first point of escalation for intake-related concerns, providing solutions and direction as needed.
• Participate in training and mentoring new intake staff.

Qualifications :

• 2+ years of experience in an intake or customer service leadership role, preferably in a legal or medical setting.
• Strong organizational skills and attention to detail.
• Proven ability to manage a team and drive performance metrics.
• Excellent communication and interpersonal skills.
• Bilingual (English / Spanish) .
• Proficiency with CRM systems; experience with Filevine and Lead Docket is a plus.

Schedule :

• Monday Friday
• 8 : 30 AM 5 : 30 PM
• In-office, full-time

Compensation :

• $25- $30 hourly rate
• Opportunities for growth and advancement
Benefits :
• 401(k)
• Paid holidays
• PTO
• Sick time
• 401(k) plan
• Bonus structure based on performance