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Security Field Service Manager
Security Field Service ManagerLouisiana Staffing • New Orleans, LA, US
Security Field Service Manager

Security Field Service Manager

Louisiana Staffing • New Orleans, LA, US
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Security Field Service Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful : to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The Security Field Service Manager plays a pivotal role in overseeing guarding operations across multiple sites, ensuring exceptional security service delivery while fostering a professional and motivated team environment. You will provide hands-on leadership, supervise Field Supervisors and security personnel, and serve as a key point of contact for both clients and line management. This role combines operational oversight, client engagement, and staff development to drive excellence in security operations. This position provides support to our two District Offices located in New Orleans and Baton Rouge, Louisiana. As a leader in our security organization, you will be instrumental in shaping the quality of service we provide, supporting staff growth, and ensuring compliance with post orders, company policies, and applicable regulations. This is an opportunity to make a direct impact on both our team and client satisfaction while building your career in a dynamic security management environment.

Compensation and Benefits : We believe in investing in our people. When you join Securitas, you'll receive :

  • Competitive Salary : $55,000 Annually
  • Comprehensive Benefits Package :
  • Medical, dental, vision, and life insurance
  • 10 accrued vacation days, 4 personal holidays, 6 sick days
  • 401K with company matching
  • Company vehicle provided
  • Career Growth : Continuous training and leadership development programs.
  • Dynamic Work Environment : Be a part of a highly engaged and results-driven team.

Key Responsibilities :

  • Operational Leadership : Oversee a shift and / or segment of multi-site guarding operations, providing guidance, mentorship, and supervision to security personnel and Field Supervisors. Ensure that teams consistently deliver high-quality service while adhering to client expectations and company standards.
  • Client Engagement & Quality Assurance : Serve as the primary liaison between clients and your team. Conduct regular site inspections, monitor service performance, and take proactive measures to address issues before they escalate. Build strong, trust-based relationships with clients, ensuring their satisfaction and confidence in our services.
  • Strategic Support & Planning : Collaborate with line management and clients to address operational challenges, support new client start-ups, and provide input for security planning, risk assessments, and site surveys. Ensure that post orders, protocols, and operational changes are clearly communicated and followed.
  • Staff Development & Mentorship : Champion a culture of professionalism, growth, and accountability. Participate in recruiting, onboarding, and training high-caliber security staff. Coach employees to strengthen performance, recognize achievements, and implement corrective actions when necessary, fostering an engaged and motivated workforce.
  • Administrative & Operational Excellence : Maintain accurate payroll records, personnel documentation, and business reports. Review reports for timeliness and accuracy, ensuring smooth operations and compliance with company and client requirements.
  • Compliance & Safety : Promote a safe and professional working environment in full compliance with applicable laws, regulations, and company policies. Ensure that all staff understand and follow these standards, protecting both the team and client interests.
  • Resource Management & Scheduling : Coordinate staffing, scheduling, and equipment allocation to meet client needs efficiently. Adjust resources as required to optimize service delivery while controlling labor costs and maintaining operational continuity.
  • Support to Leadership & Initiatives : Provide actionable insights and contribute to company initiatives. Assist leadership in addressing legal, financial, human resources, and administrative matters, supporting organizational goals and continuous improvement.
  • Additional Responsibilities : Perform tasks of similar scope and nature as required, demonstrating flexibility, problem-solving, and a commitment to excellence.

    • Education & Experience :

  • Required : Associate's Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the role.
  • Substitution : Relevant professional experience may be substituted for education on a 1 : 1 basis (one year of experience for one year of education).

    • Competencies :

  • Strong understanding of security operations, protocols, and best practices
  • Demonstrated leadership and supervisory skills
  • Strategic thinking, planning, and organizational abilities
  • Excellent oral and written communication skills
  • Exceptional customer service orientation with a focus on client satisfaction
  • Strong interpersonal skills and cultural awareness for effective team and client interaction
  • Initiative-driven, results-oriented, and able to thrive in a dynamic environment

    • Why Join Us :

    This role is an exciting opportunity for a motivated security professional to expand their leadership experience, influence client satisfaction, and drive operational excellence. If you thrive in a fast-paced, multi-site environment and are passionate about mentoring teams and ensuring outstanding service, this is the role for you.

    Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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