Design Consultant

Job Description

Job Description

Position Summary

The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

Essential Duties and Responsibilities

• Providing homeowners with professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
• Provide buyers with product information, upgrade options, pricing information within buyers' budget.
• Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
• Calculate pricing, prepares paperwork for buyers' review and approval.
• Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
• Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
• Meet or exceed expectations set for customer experience scores and sales goals incentives.
• Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
• Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
• Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
• Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
• Attend model walks and community kick-off meetings, as necessary.
• Manage the change order process
• Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
• Providing an elevated customer experience from start to finish per company objectives.
• Other Duties as Assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education

Physical Demands and Work Environment