ServiceNow Senior Business Analyst

Client : Brillio

ServiceNow Senior Business Analyst (ITAM)

Location : NJ OR NY (3 days a week Onsite)

Duration : Long Term

Role Summary

Role and responsibilities : The Senior Business Analyst provides consulting services by combining process and technical expertise to design and implement ServiceNow ITAM solutions facilitating workshops gathering requirements collaborating with technical teams and delivering training and documentation. The role also involves mentoring junior team members and managing customer relationships effectively. 1 2

Required skills and experience : Candidates should have strong business analysis skills at least four years of ServiceNow experience comprehensive knowledge of ITAM and HAM solutions familiarity with IT service management and hands-on experience with ServiceNow configurations and workflows. Additional certifications such as ServiceNow System Administrator Implementation Specialist and ITIL Foundation are preferred. 3 4

Interpersonal and technical competencies : Effective verbal and written communication ability to work independently and in teams across locations attention to detail strategic thinking customer-centric approach and familiarity with web technologies and system integrations are essential for the role. Staying updated on platform updates and managing project risks are also important

ROLE OBJECTIVE & DELIVERABLES :

SUMMARY :

In the role of a Senior Business Analyst (ITAM) you will have strong knowledge of ITAM specifically HAM solutions on the ServiceNow Platform and contribute to an innovative team dedicated to defining and implementing cutting-edge customer solutions utilizing the ServiceNow. Delivering consulting services by offering both process and technical expertise to clients; actively participating in the design and implementation of ServiceNow solutions. This involves engaging with customers defining user requirements managing change overseeing engagements configuring technical infrastructure components conducting business-focused testing and providing training. Your role will require the development and demonstration of specialized knowledge and skills in utilizing ServiceNow as a comprehensive enterprise solution.

INTERPERSONAL SKILLS :

• Demonstrate verbal and written communication skills while interacting with customers as a Senior Business Analyst.
• Ability to work with stakeholders at all levels with excellent customer service while building and maintaining relationships.
• Ability to work independently and as part of a team both on-shore and off-shore
• Must have attention to detail and the ability to present to a high standard.
• Ability to think critically and strategically to address complex business challenges.
• Strong customer-centric approach with the ability to understand and prioritize customer needs in the context of ServiceNow solutions

EMPLOYEE RESPONSABILITIES :

KEY SKILLS & EXPERIENCE :

Additional skills and experience should include :

rd

party integrations and MID architecture.

Best Regards

Ibraheem Mohammad

Momento USA Exceeding Customer Expectations

Email :

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Direct : / Desk : X 1019 / Fax :

Web :

Note : Momento USA is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1