Automotive Service Advisor

Job Description

Job Description

Service Advisor

Plover, WI

About the Role

Mark Toyota of Plover is looking for a motivated and customer-focused  Service Advisor  to join our team. In this role, you’ll be the bridge between our customers and the service department—delivering exceptional customer service, coordinating maintenance and repairs, and ensuring every client leaves with confidence in their vehicle and satisfaction with their experience.

Responsibilities

Greet and assist customers with their vehicle service needs

Accurately document repair requests and provide service estimates

Recommend maintenance and repair options in clear, easy-to-understand terms

Schedule service appointments and coordinate with technicians

Keep customers informed on service progress and follow up to ensure satisfaction

Maintain strong customer relationships to build trust and loyalty

Qualifications

Prior experience as a Service Advisor / Writer preferred

Strong customer service and communication skills (phone & in-person)

Ability to clearly explain technical information in non-technical terms

Strong organizational and follow-up skills

Ability to adapt to evolving business needs

High school diploma or equivalent required

Valid driver’s license with a clean driving record

Willingness to complete a pre-employment background check and drug screening

Why Mark Toyota of Plover?

As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.

Benefits & Compensation

Competitive annual pay :   $40,000 – $60,000

Medical, Dental & Vision Insurance (Aflac)

401(k) with company match

Paid training

Paid holidays and vacation

Employee discounts on products and services

Company outings and team-building events

Apply Today!

If you’re ready to grow your career in a supportive environment where customer care comes first, we want to hear from you! Join the Mark Toyota of Plover family and become part of a dealership that values integrity, teamwork, and customer satisfaction.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.