Field Service Engineer 1

Job Description

Overview

Rapiscan Systems, an OSI Systems Company is seeking a Field Service Engineer I, based out of the El Paso, Texas area.

We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.

A Field Service Engineer (FSE) I has the primary responsibility of ensuring that the users of Rapiscan's equipment are satisfied with its performance. This is an entry level position that will require basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to % travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments / assignments may apply. Other duties as required or directed.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan's business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expense and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRMreporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in orer for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Position requires weekly travel, with overnight stays in and around the following counties; Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio.

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or, demonstrable mechanical ability and knowledge.
• Previous experience may be substituted for the Technical Degree.
• Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 0-3 years experience
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of ERP system (D preferred).
• Must be able to work independently and make logical decisions within position parameters based upon Rapiscan guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Due to contract with the US Federal Government must be a US Person (US Citizen or US Permanent Resident).

Travel Requirements:

• Possess the willingness and flexibility to travel domestically and internationally up to %.
• Work independently to plan and arrange travel accommodations within Rapiscan's guidelines.
• Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks, and maintain good standing.

**This position includes an education verification, credit check and driving record as part of our background check. **