Support Operations AnalystVirtualVocations • Dorchester, Massachusetts, United States
Support Operations Analyst
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Operations Analyst to enhance the efficiency and quality of its Global Customer Support organization.
Key Responsibilities
Lead systems migration and centralization efforts to consolidate support systems into a unified platform
Drive operational strategy and standardization by implementing consistent support processes across teams
Manage strategic projects from inception to completion, including systems consolidation and process redesigns
Required Qualifications
3+ years of experience in Support Operations or related operational leadership in a SaaS (B2B) environment
Proven experience in managing system migrations or large-scale platform consolidations
Strong project management skills with the ability to deliver cross-functional initiatives independently
Experience leading a Support Quality (QA) program, including automation of reviews and workflows
Strong understanding of SaaS support environments and relevant metrics and tools
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