Talent.com
Applications Manager
Applications ManagerThe Office of Abbey Ajayi, Broward County Tax Collector • Fort Lauderdale, FL, US
Applications Manager

Applications Manager

The Office of Abbey Ajayi, Broward County Tax Collector • Fort Lauderdale, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

General Description :

The Applications Manager provides leadership and oversight for the Tax Collector’s Office technology applications and infrastructure, supervising the Exchange Administrator, Telephony / Call Center Administrator, Webmaster, and Server Administrator. This position ensures that all assigned systems operate securely, efficiently, and in compliance with applicable laws, including Department of Highway Safety and Motor Vehicles (DHSMV) regulations, Department of Revenue (DOR) guidelines, and cybersecurity standards. The role is responsible for maintaining high availability of email services, telephony systems, public-facing websites, and server infrastructure while supporting critical tax collection and driver license systems.

Minimum Education and Experience Requirements :

  • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
  • Five (5) years of progressively responsible IT experience in systems administration, application management, telephony, or web management.
  • Two (2) years in a supervisory or team lead role.
  • Experience with Microsoft Exchange, enterprise telephony / call center systems, website management, and both Windows and Unix environments required.
  • Knowledge of property tax, business tax, motor vehicle, and driver license systems preferred.
  • Public-sector or government IT experience strongly preferred.

Licenses and Certifications :

  • Microsoft Certified : Exchange Server or Microsoft 365 Messaging Administrator preferred.
  • Security+ or other recognized cybersecurity certification strongly preferred.
  • ITIL Foundation certification desirable.
  • Cisco, Avaya, or other telephony-related certifications preferred.

    • Essential Duties and Responsibilities :

  • Supervise and coordinate the daily activities of the Exchange Administrator, Telephony / Call Center Administrator, Webmaster, and Server Administrator.
  • Oversee the operation and security of Microsoft Exchange email systems, including account management, retention policies, encryption, and threat protection.
  • Manage enterprise telephony and call center systems, including IVR configuration, call routing, reporting, uptime monitoring, and integration with customer service applications.
  • Direct website management activities to ensure the Tax Collector’s Office website is secure, accurate, ADA / Section 508 compliant, and provides timely public information.
  • Oversee Windows and Unix server administration, including installation, upgrades, patch management, performance monitoring, backups, and disaster recovery.
  • Ensure operational readiness and compliance of application systems supporting property tax collection, business tax receipts, motor vehicle registrations, and driver license issuance.
  • Implement and maintain robust cybersecurity practices, including access control, vulnerability scanning, incident response, and alignment with frameworks such as NIST and CIS.
  • Conduct or coordinate periodic security audits, penetration testing, and risk assessments for all managed systems.
  • Collaborate with state agencies (DHSMV, DOR) and third-party vendors to maintain and enhance system functionality, security, and compliance.
  • Develop and enforce policies, procedures, and documentation for all supported systems and applications.
  • Prepare operational and performance reports for IT leadership and executive management.
  • Respond to escalated technical issues and lead resolution efforts for critical incidents.

    • Knowledge, Skills, and Abilities :

  • Advanced knowledge of Microsoft Exchange administration, Office 365 integration, and email security protocols.
  • Strong understanding of enterprise telephony / call center operations, IVR systems, and call performance analytics.
  • Web administration expertise, including content management systems, accessibility compliance, and website security best practices.
  • Proficiency in Windows and Unix server administration, virtualization, networking fundamentals, and system security hardening.
  • Knowledge of tax and driver license systems, including integration with state-level databases and applications.
  • Deep understanding of cybersecurity principles, tools, and regulatory requirements for government agencies.
  • Strong leadership, communication, and problem-solving skills to work effectively with technical teams, management, vendors, and state agencies.
  • Ability to manage multiple priorities in a high-demand, deadline-driven environment.

    • Work Conditions :

    Physical Requirements

  • Work is generally sedentary but may require lifting or moving equipment weighing up to 50 pounds. Occasional travel between office locations or data centers may be required.

    • Sensory Requirements

  • Requires visual acuity to work with computer hardware and software, and the ability to communicate effectively both verbally and in writing.

    • Work Environment

  • Standard office environment with occasional travel for training, vendor coordination, or state agency meetings.
  • May require evening or weekend hours during system implementations, upgrades, or emergencies.

    • Powered by JazzHR

    KihrIVgxzF

    [job_alerts.create_a_job]

    Application Manager • Fort Lauderdale, FL, US

    [internal_linking.similar_jobs]
    Manager

    Manager

    Kenan Advantage Group • Fort Lauderdale, FL, USA
    [job_card.full_time]
    KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Delivery Manager

    Service Delivery Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Service Delivery Manager to help meet and exceed client expectations by supporting consumers on their software and services. Key Responsibilities Manage client site impl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Application Development

    Director of Application Development

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Director of Application System Development.Key Responsibilities Leads and develops a technical team for application system development, production support, and testing ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate, Applications Management

    Senior Associate, Applications Management

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Senior Associate, Applications & Programs to oversee a portfolio of software applications and ensure seamless operations. Key Responsibilities Administer and maintain va...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Enablement Program Manager

    Enablement Program Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Commercial Enablement Program Manager to build and deliver enablement programs for Go to Market teams. Key Responsibilities Develop and manage the learning journey for C...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Implementation Project Manager

    Implementation Project Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Implementation Project Lead to manage software implementations from sales handoff to system go-live. Key Responsibilities Develop knowledge of the product and guide cus...[show_more]
    [last_updated.last_updated_30] • [promoted]
    North Dakota Licensed Application Support Analyst

    North Dakota Licensed Application Support Analyst

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Application Support Analyst to provide system analysis and support for IT applications.Key Responsibilities Analyze business processes and application functionality to...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Implementation Manager

    Implementation Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Implementation Manager to lead customer implementation processes and provide exceptional support. Key Responsibilities Serve as the main point of contact during a custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technology Standards Manager

    Technology Standards Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Technology Standards & Enablement Manager.Key Responsibilities Architect and execute Smart Enable / Disable strategy across emerging platforms Represent the company in I...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Implementation Manager I

    Implementation Manager I

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Implementation Manager I - Public Sector.Key Responsibilities Lead client onboarding and provide technical consultation for seamless implementation of SaaS solutions ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TechOps Lead - Healthcare Applications

    TechOps Lead - Healthcare Applications

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a TechOps Lead (Healthcare Applications).Key Responsibilities Manage operational excellence for technology delivery and generate SLA / Operational reports Drive issue reso...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Application Engineer

    Service Application Engineer

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Service Application Engineer.Key Responsibilities Evaluate technical content of complex projects and collaborate with Sales and Engineering to develop solutions Facili...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Epic Clinical Application Analyst

    Epic Clinical Application Analyst

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Clinical Application Systems Analyst Epic - Intermediate.Key Responsibilities Assist in developing, configuring, and maintaining application systems Support existing c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Application Support Analyst

    Application Support Analyst

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Application Support Analyst to provide technical support and optimize clinical applications.Key Responsibilities Act as a subject matter expert for Homecare Homebase (...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Healthcare Delivery Manager

    Healthcare Delivery Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Delivery Manager (Healthcare TechOps - Applications).Key Responsibilities Manage operational excellence for technology delivery and customer-facing technology operation...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Application Implementation Specialist

    Application Implementation Specialist

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for an Application Implementation Specialist.Key Responsibilities Master complex software applications and their use in the clinical research industry Assist new customers w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Applications Manager - FT - Days - DIO

    Applications Manager - FT - Days - DIO

    Memorial Regional Hospital • Hollywood, FL, US
    [job_card.full_time]
    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Enterprise Delivery Manager

    Senior Enterprise Delivery Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    [job_card.full_time]
    A company is looking for a Senior Enterprise Delivery Manager, Migrations.Key Responsibilities Lead end-to-end cloud transformation engagements and align technical execution with business outcome...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]