(Mortgage) Correspondent Account Manager

Job Description

Job Description

Description : SUMMARY :

The Correspondent Account Manager is responsible for overseeing the management of correspondent credit union partners, ensuring that all partners and borrowers receive exceptional service, and that their loans in process are handled efficiently.

This role involves working closely with credit union mortgage teams, Servion’s underwriting and closing team to ensure smooth loan origination, approval, and closing processes. The Correspondent Account Manager is the primary point of contact for assigned correspondent partners and is responsible for managing their files throughout the lifecycle of the loan.

ESSENTIAL RESPONSIBILITIES :

1. Partner Relationship Management :

• Assist with new partner onboarding.
• Act as the primary point of contact for correspondent mortgage teams throughout the loan process.
• Assist partners with inquiries about mortgage products, and services.
• Build and maintain strong relationships with partners to ensure satisfaction and retention.

2. Loan Processing & Documentation :

3. Customer Support and Problem Resolution :

4. Partner Monitoring & Maintenance :

5. Sales and Business Development :

6. Compliance and Risk Management :

OTHER DUTIES, KNOWLEDGE, SKILLS & ABILITIES :

Note : The job description above can vary slightly based on the company's specific needs and the type of mortgage products they offer.

COMPENSATION : $ 23.68 - $29.60 per hour.

Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits :

All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.

Requirements :

PREFERRED QUALIFICATIONS :