Hybrid Field Sales Represenative

Hybrid Field Sales Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

The Hybrid Field Sales Representative (HFSR) is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs. The position will sell, cross-sell, up-sell, and retain through the use of the Aetna IVL Medicare product portfolio.

This role will deploy an operating model that supports 3 days in the field and 2 days in a call center queue to support the organization lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support more direct to consumer growth by meeting consumers where they want to be met in home or over the phone. The HFSR will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.

Responsibilities include :

• Acquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programs.
• Acquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills.
• Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members.
• Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive compliant and quality sales.
• Accountable for telesales / field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal and CMS requirements for Medicare sales agents and programs.

Essential qualifications include :

Anticipated weekly hours : 40

Time type : Full time

The hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.

Shift Flexibility : Monday : - Tuesday : - Wednesday : - Thursday : - Friday : - Saturday : - Sunday : -

Weekend Shift Frequency :

Language :

Pay Range : $51,658.00 - $89,199.00

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :