IT Support Analyst II

Job Summary :

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background excellent problem-solving abilities excellent communication abilities and the ability to communicate technical information to non-technical users.

Key Responsibilities :

Provide remote and on-site technical support and assistance to end-users for hardware software and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install configure and troubleshoot computer hardware and software printers and other peripherals.

Perform routine maintenance on computer systems such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24 / 7 On-Call IT Support rotation.

Travel to client locations in the local area.

Qualifications :

2 years of experience in IT support or related role.

Strong technical skills in Windows and / or Mac operating systems Microsoft Office Active Directory and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills.

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A Network ITIL MCSA CCNA or ITIL are a plus.

Bachelors or Associate degree in Computer Science Information Technology or related field a plus.

Required Experience :

IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1