Training Manager, Claims

Training Manager for Claims

Join us as a Training Manager to take on key responsibilities within a world-class claims function. Make your mark in Claims. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact : This position has flexible hours and the ability to work from our new Atlanta Innovation Hub location. We have an exciting opportunity for a person who can successfully manage multiple aspects of Claims Training. You will contribute with instructional design and coordinate / facilitate live location-based training sessions. You play a key role in shaping and developing our excellent learning plans and programs and expanding our CLAIMS UNIVERSITY. You will network closely with key stakeholders and subject matter experts across North America to support immediate and long-term learning strategies aligned with AIG's Insurance Claim's objectives.

This is a hands-on role with the opportunity to design, develop, deliver, and evaluate a full range of learning solutions across a broad scope of delivery methods and modalities. You will be involved in the instructional methods, learning technologies, and processes for developing innovative, efficient, and effective learning solutions. As an influencer at AIG, people come to you as a "go-to" source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and affecting the way that things are done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Responsibilities :

• Design, implement and drive continuous improvement of end-to-end learning processes.
• Apply expertise designing programs and curricula while working with virtual teams in a large matrix organization.
• Collaborate with other L&D teams, Quality Assurance and subject matter experts on course design, development, and delivery.
• Analyze target audience, job tasks, learner environment, and existing content to identify appropriate instructional strategies.
• Develop performance measures : criterion-referenced achievement tests, questionnaires, interviews, and simulation scenarios.
• Design and develop learning solutions utilizing modern learning methods to ensure learning initiatives produce the desired changes in behavior, attitude, knowledge and skills needed to make real business impact.
• Utilize sound instructional design methodologies(formal, informal, blended) to create complex (e.g., guided discovery, case method, problem-based, game-based, competency-based approaches), high-quality and innovative instructional materials and learning solutions.
• Select and use appropriate techniques to define and sequence instructional content.
• Create and maintain job / task analysis, training needs analysis, design documents, storyboards, video scripts project plans, and other artifacts for various training projects.
• Apply project management principles and tools to direct the ID process to deliver results on time, on budget, and within scope.
• Develop and maintain training materials, documentation, manuals, job-aids, quick-reference guides and other training aids used in classroom and technology-based courses.
• Deliver training including train-the-trainer via classroom and virtual instructor-led sessions.
• Collect and analyze program data to evaluate learning experiences and program effectiveness; identify problem areas and make recommendations for improvements.

What we are looking for :

Ready to take your career to the next level? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area : OP - Operations AIG Claims, Inc.