Contact Center Account ManagerTeleperformance USA • Rio Rancho, NM, United States
[error_messages.no_longer_accepting]
Contact Center Account Manager
Teleperformance USA • Rio Rancho, NM, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and / or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be at least 18 years old Bachelors degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy?
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.
This position is 100% work at home. Must be located within the US and eligible to work in the US without sponsorship.
Your Responsibilities
Qualifications
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
[job_alerts.create_a_job]
Manager Contact Center • Rio Rancho, NM, United States
[internal_linking.related_jobs]
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...[show_more]
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...[show_more]
Vice President Of Mortgage Servicing SPOC.The Vice President of Mortgage Servicing SPOC is responsible for leading and managing the Single Point of Contact (SPOC) team to ensure exceptional custome...[show_more]
Senior Client Success Manager, Great Lakes Region.PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer exper...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Now is the time to join PDS Health.You will have opportunities to learn new skills from our team of experienced professionals.
If you're ready to take your career to the next level and gain valuable...[show_more]
Account Manager, Provider Success.Cohere's Provider & User Management Team is responsible for ensuring consistent delivery of a proactive, supportive, and partner-oriented experience to an assigned...[show_more]
At VibrantCare Rehab we deliver quality in all that we do.We treat each other with respect and promote a positive environment where people feel valued.
We are honest and open in our relationships an...[show_more]
Associate Account Director, Enterprise.Austin / Remote, United States.Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Ente...[show_more]
Responsible for the management of operations of therapy centers and treatment of a full patient case load.Ensures compliance with all policies and procedures.
Responsible for center financial perfor...[show_more]
Work At Home Contact Center Representative.This position supports customer service and sales interactions.This role requires you to interact with hundreds of customers each week across the country ...[show_more]
Instawork's vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world.
With an AI-first approach, we're supercharging the leading onl...[show_more]
Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally.
We seek employees who are pa...[show_more]
NOW HIRING : CENTER ASSISTANT – NEW ALBUQUERQUE CLINIC!.Full-Time | Onsite | $14–$18 / hr | Mon–Fri, 10am–7pm.Be part of something NEW! The Treetop Center is opening a.
If you thrive in a busy environm...[show_more]
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
Associate Manager of Inside Account Managers.The Associate Manager of Inside Account Managers is responsible for leading a team of inside account managers to achieve revenue and profitability goals...[show_more]
Nurse Manager Career Opportunity - Full Time Day Shift Position Available.Leading with Heart : Your Journey Starts Here.Seeking a career that's both personally enriching and professionally rewar...[show_more]
Join our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM.Thrive in a People-First Environment and Make Healthcare Better.
Thrive : We empower our team with career grow...[show_more]
Work From Home Call Center Sales
MCI • Albuquerque, NM, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
STORE MANAGER IN SAN YSIDRO, NM
Dollar General • San Ysidro, New Mexico, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Vice President, Single Point of Contact- Remote
LoanCare • Albuquerque, NM, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Client Success Manager, Great Lakes Region
PayIt • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Support Associate
TurboTax • Rio Rancho, New Mexico
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Contact Center Agent Online
Texas Furnace LLC • Albuquerque, New Mexico, United States, 87101
[job_card.full_time]
[last_updated.last_updated_30]
Account Manager, Provider Success
Cohere Health • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Center Manager- Physical Therapist (East)
VIBRANTCARE REHABILITATION, Inc. • Albuquerque, NM, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Associate Account Director, Enterprise
Bazaarvoice • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Center Manager Physical Therapy-Albuquerque
Butler Recruitment Group LLC • Albuquerque, New Mexico, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Remote Customer Service Agent (Work at Home)
The Sydney Call Centre • Albuquerque, NM, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Enterprise Account Manager
Instawork • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Job Corps Center Director
Eckerd Connects • Albuquerque, New Mexico, United States, 87104-2306
[job_card.full_time]
[last_updated.last_updated_30]
Full-Time ABA Center Assistant | New Albuquerque Location
The Treetop ABA • Albuquerque, NM, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Call Center Agent (Dominican Republic)
24 Hours Group • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Associate Manager of Inside Account Managers
HP • Rio Rancho, New Mexico, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Nurse Manager
Encompass Health Rehabilitation Hospital of Albuquerque • Jemez Pueblo, NM, US
[job_card.full_time] +2
[last_updated.last_updated_30] • [promoted]
Scheduler / Contact Center
Ardent Health • Albuquerque, NM, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]