Head of Customer Success

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Total Compensation : $180k - $250k / year

Virio is building the next‑generation B2B GTM stack – an AI‑powered content engine that turns executive thought leadership into a pipeline at scale. We help the fastest‑growing B2B companies go to market through

executive‑led content

that drives revenue, not vanity metrics.

We're backed by investors and operators from

LinkedIn, YouTube, HubSpot, Twitch, and Google . We’ve built a repeatable system for turning founder‑led content into meetings, pipeline, and brand power. You’ll work directly with CMOs, founders, and GTM teams to turn strategy into influence, and influence into meetings. You’ll guide high‑value SaaS clients on what to say, how to say it, and how to measure its impact on revenue – while also defining Virio’s voice and building a repeatable content engine from the ground up.

Responsibilities

Own a book of 10–20 high‑value accounts, ACVs ranging from $60K to $500K+.

Build trusted relationships with CROs, CMOs, marketing / GTM leaders, and founders — not generic CSM relationships.

Drive multi‑seat expansion and renewal conversations tactically.

Run onboarding, adoption, and ongoing strategic engagement – drive visible customer value.

Use a 1–1.5% relationship budget per account creatively – Warriors games, ski trips, offsites, dinners – you know how to time these plays to maximize revenue outcomes (renewals / expansions).

Partner with Product and GTM teams to drive customer success and product‑market fit.

Help build the expansion and renewal playbook as we scale from $1M → $100M.

Qualifications

Scrappy and execution‑oriented – You put your head down and get things done.

Comfortable with real startup chaos – Not “big company fake chaos.” You know how to move in environments with no process, shifting priorities, and high expectations.

Agency background is a major plus – You’ve managed enterprise clients at a marketing agency. You know how to present strategy, manage executive relationships, and sell value.

Strategically fluent in B2B marketing & GTM – You understand ABM, marketing funnels, CAC / LTV, sales processes - and you can have real conversations with CMOs and founders about them.

Tech / startup fluent – You can talk about Series A fundraising, GTM strategy, CAC, LTV, founder dynamics – you know the culture and how to navigate it. You will not survive here if you can’t speak this language fluently.

ACV fluent – You have managed $100K–$500K+ ACV accounts and understand the cadence and expectations of large‑scale relationship management.

Project manager at heart – You can juggle 10+ complex relationships without dropping the ball.

Competence over years – We don’t care how many years you’ve been in a seat. We care whether you actually know your craft and can operate at the highest level.

Tailored Experience – Have experience in LinkedIn and / or Video content.

Bonus Points

Experience expanding initial clients to multi‑seat and enterprise‑scale deals.

Experience managing renewal cycles with CMO / VP‑level buyers.

Experience managing AM / CS playbooks in fast‑scaling tech startups.

Experience with AI‑powered GTM tools.

Why Join Virio?

Founding seat – You will help define how AMs operate in an AI‑first GTM company scaling to $100M.

Elite peer group – The team moves fast, expects high output, and rewards competence.

Massive career leverage – Success here will put you on a path to lead AM / CS and drive millions in ARR.

Real impact – You will directly influence Virio’s success and revenue growth.

Top‑Shelf Benefits : 100% paid medical insurance, dental insurance, and vision insurance + 401(k) match + $1,000 / month wellness & meals stipend. We take care of our people.

Seniority level

Director

Employment type

Full‑time

Industries

Technology, Information and Media

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