Veterinary Receptionist

Searching for a long-term home in veterinary client service?

Boston West Veterinary Emergency & Specialty in Natick, MA is hiring a Client Care Specialist to join our team. We’re looking for someone who wants to grow roots with us and build a lasting career surrounded by a supportive, close-knit team.

Boston West Wants to Invest in You

We offer unrivaled career development opportunities! CSRs will go through a CSR Certificate Program to ensure you have a solid understanding of how you can positively impact the patient and client experience.

Ethos also offers a variety of veterinary nursing mentorship programs — including ER Immerse, an Approved Veterinary Assistant Program, Sedation & Anesthesia Foundations, Education Sponsorship, VTS Mentorship, and more!

You’ll also receive free access to VetBloom, your hub for cutting-edge, flexible veterinary learning designed to advance every stage of your career!

Compensation :

• $18 - $22 pending knowledge & experience

Anticipated Schedule :

Benefits That Matter : CE & uniform allowances

What We're Looking For :

Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

Customer Service Excellence : If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

About the Role :

As a Client Care Specialist, you will play a crucial role in supporting our emergency & specialty departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to) :

Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

Appointment Coordination : Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.

Communication Expertise : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

About Us : We’re more than a hospital—we’re a community of veterinary professionals who believe in supporting one another while advancing patient care. With a state-of-the-art, 10,000 sq. ft. facility, in-house pharmacy and lab, and a leadership team that invests in your growth, this is the place to build the career you’ve been striving for. s :  RVT

For more information about our hospital, please visit

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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