Service Delivery ManagerVirtualVocations • Alexandria, Virginia, United States
Service Delivery Manager
VirtualVocations • Alexandria, Virginia, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Delivery Manager to oversee customer service delivery and account management.
Key Responsibilities
Enhance customer experience by managing service delivery performance and ensuring service levels are met
Lead an on-site team and provide direction for service management to support business operations and growth
Prepare status reports and manage breaches of service agreements while implementing solutions to improve service quality
Required Qualifications
Bachelor's Degree or 4-8 years of related experience
Extensive experience in managing customer and supplier relationships
ITIL V3 Foundation Certification
Broad knowledge of various IT systems
Strong account management and delivery skills
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Service Delivery Manager • Alexandria, Virginia, United States
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