Billing Analyst

Description :

Job Profile - Billing Analyst

Responsibilities

• Monitor and ensure that the customer's monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place
• Process manual invoices / credit memos and order quotes as requested
• Review Invoices and conducts variance analysis, with sign-off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers' Cases in SFDC (ECM) timely and accurate to meet all internal SLAs.
• Assist in month-end close-related tasks.
• Assist in Audits & SOX controls
• Works closely with cross-functional organizations (VP's, Account Executives, CSM, C&C, and Legal) to respond to customer inquiries and resolve customer billing issues
• Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Participate in UATs, projects, and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX
• Provide input into the on-going development and support of billing systems, processes, and policies.
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Leads small projects on systems and process efficiencies
• Assist by providing analytical thoughts as guidance to peers on complex problems

Qualifications

Knowledge, Skills, and Abilities