Medical Customer Service Representative

A company is looking for a Medical Customer Service Rep.

Key Responsibilities

Answer incoming calls and emails from patients regarding billing inquiries and resolve complaints

Process patient billing inquiries and explain charges, insurance coverage, and payment options

Update and maintain accurate patient records while ensuring confidentiality and compliance with HIPAA regulations

Required Qualifications

High school diploma or equivalent

Prior experience as a customer service specialist, preferably in a medical setting

Knowledge of medical benefits, revenue collection, and insurance payment processes

Familiarity with third-party operating procedures and government reimbursement programs

Proficient in computer skills, including Microsoft Office