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Senior Technical Support Manager
Senior Technical Support ManagerVirtualVocations • Fort Lauderdale, Florida, United States
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Senior Technical Support Manager

Senior Technical Support Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Senior Manager, Technical Support.

Key Responsibilities

Lead and mentor multiple technical support teams delivering 24 / 7 support for a global SaaS platform

Define and execute support strategies to enhance customer satisfaction and operational excellence

Oversee escalation management for critical customer incidents and ensure timely resolution and follow-up

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)

8+ years of experience in technical support or SaaS operations, with 3+ years in a senior management role

Proven experience managing global support operations in a 24x7 SaaS environment

Deep understanding of SaaS technologies, APIs, and cloud infrastructure

Strong leadership skills with a track record of building and scaling high-performing support teams

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Manager Technical Support • Fort Lauderdale, Florida, United States

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