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Customer Administrator
Customer AdministratorWestfalia Fruit • Oxnard, CA, US
Customer Administrator

Customer Administrator

Westfalia Fruit • Oxnard, CA, US
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Role Summary

The Customer Administrator role will play a critical role in supporting our customer organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Customer, Supply chain, Operations, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery.

Responsibilities

  • Provide excellent customer service and support to the customer team
  • Process, verify and enter orders into the system and ensure accuracy
  • Respond to customer inquiries and provide assistance
  • Collaborate with internal teams to resolve customer issues or concerns
  • Assist in preparing sales reports and presentations
  • Coordinate with shipping, supply chain and logistics to ensure timely delivery of orders
  • Support sales representatives in managing client accounts and communication concerning adjustments and changes to orders
  • Maintaining Westfalia customer service standards

Requirements

  • Previous experience in a produce sales support or customer service role preferred
  • Strong communication skills, both written and verbal
  • Proficient in using CRM software preferably Produce Pro and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Detail-oriented with excellent organisational skills
  • Ability to multitask and prioritise tasks effectively
  • Strong problem-solving skills and ability to work well under pressure

    • Desirable

  • Previous experience in the Fresh Produce industry would be advantageous

    • Benefits

  • Competitive salary.
  • We offer 8 paid holidays.
  • Floating Holidays
  • Health Insurance; Medical, Dental and Vision at 100% coverage.
  • Life Insurance.
  • 401k and company matching.
  • Paid Vacation.
  • Paid Sick Time.
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