Account Manager, Small Commercial

Combined Insurance, a proud member of the Chubb family, is excited to invite a dynamic and motivated Account Manager to join our fast-paced, high-energy, and rapidly growing organization. With over 100 years of excellence in the insurance industry, we have built a strong tradition of success and innovation. Be part of a team of dedicated, talented professionals who are passionate about making a difference—join us and take your career to the next level!

Job Summary

The Account Manager plays a pivotal role in fostering strong, mutually beneficial relationships with Sales Agents, Account Executives, brokers, and clients. This position is integral to ensuring the seamless sales, enrollment, and post-sales support of voluntary insurance products within our fast-growing Combined Insurance Operations division.

As the primary liaison between external stakeholders (agents, brokers, and clients) and internal teams, the Account Manager will focus on resolving post-enrollment issues, enhancing the overall client experience, and driving operational excellence. Success in this role requires exceptional relationship management, communication, and problem-solving skills to meet the diverse needs of our sales organization, brokers, and employer groups.

Key Responsibilities

• Act as the primary liaison between external clients, agents, brokers, and internal teams, ensuring clear and effective communication.
• Partner with Sales and Operations Teams to collaborate on articulating and delivering the Combined Insurance servicing value proposition to agents, brokers, and employer partners.
• Proactively address and resolve post-enrollment issues, managing expectations while providing timely updates on status, challenges, and timelines.
• Work closely with the Onboarding and Implementation Teams to facilitate a smooth transition to Home Office operations for billing, reporting, and ongoing client support.
• Provide professional, timely assistance to clients, brokers, and sales teams, managing escalations and ensuring a positive experience.
• Build trust-based relationships with brokers, clients, agents, and internal teams to foster long-term partnerships.
• Collaborate with underwriting, claims, and enrollment processing teams to resolve issues and ensure client satisfaction.
• Identify potential risks or concerns, consult with internal partners, and develop proactive action plans to address challenges and opportunities.
• Represent the company in client, broker, or agent meetings as needed.
• Perform other responsibilities as assigned to support the organization’s goals and strategic initiatives.

Skills And Competencies

Education And Experience

Minimum of 5 years in the benefits or insurance industry, with a focus on voluntary products.

Familiarity with industry-standard enrollment platforms such as Selerix and Employee Navigator is highly desirable.

The pay range for the role is $67,300 to 114,400. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found

here

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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