Talent.com
Medical Service Coordinator
Medical Service CoordinatorLifeStance Health • Ventura, CA, United States
[error_messages.no_longer_accepting]
Medical Service Coordinator

Medical Service Coordinator

LifeStance Health • Ventura, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

  • Belonging : We cultivate a space where everyone can show up as their authentic self.
  • Empathy : We seek out diverse perspectives and listen to learn without judgment.
  • Courage : We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
  • One Team : We realize our full potential when we work together towards our shared purpose.

Job Summary :

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

Compensation : 21.00 - 22.00 / hour, plus quarterly bonus / incentive potential

Location : 1001 Partridge Dr Suite 110, Ventura, CA 93003

Duties / Responsibilities :

Operational Excellence :

  • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

    • Patient Support :

  • Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms / paperwork (i.e. FLMA)
  • Facilitate communication as needed between the patient, medical staff and the patient's pharmacy
  • Manage phone systems : Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
  • Ensure accuracy of patient pharmacy information in the medical record
  • Scan all hard copy correspondence into patient's EHR record
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
  • Assist in coordination of external referrals for patient care

    • Clinician Support :

  • Provide general clinician support - assist clinicians with administrative questions and / or duties such as sending letters, faxes, etc.
  • Coordinate with clinicians pertaining to any additional patient questions.
  • Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

    • Required Skills / Abilities :

  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Comfortable handling sensitive and confidential Information (HIPAA)

    • Education and Experience :

  • High School or equivalent required, associates / bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

    • Professionalism and Decision-making Responsibilities :

  • Behave Ethically : Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
  • Build Relationships : Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Growth Mindset : Actively look for ways to improve processes / performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and / or resolve the problem.
  • Flexibility and Adaptability : Willingness to be flexible in responsibilities and easily adapt to the company's needs.
  • Organization & Attention to Detail : Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients / clients and staff.
  • Conflict Resolution : Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack / disparage others or impact patient care.

    • Physical Requirements :

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and / or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    • LifeStance provides the compensation range and benefits that it in good faith believes it might pay and / or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

    #LI-KO1

    LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

    Benefits

    As a full-time employee of LifeStance Health, the following benefits are offered : medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

    [job_alerts.create_a_job]

    Service Coordinator • Ventura, CA, United States

    [internal_linking.related_jobs]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • San Buenaventura, California
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Nocturnist Tele-Intensivist

    Nocturnist Tele-Intensivist

    HealthEcareers - Client • Ventura, CA, USA
    [job_card.full_time]
    Discover what’s possible in your career as a Nocturnist Tele-Intensivist.We believe in bringing “better” to the community—better care, better collaboration, and a deep commitment to the people we s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    National Resident RN Telemetry 2S

    National Resident RN Telemetry 2S

    CommonSpirit Health • Oxnard, CA, United States
    [job_card.temporary]
    John's Regional Medical Center, located in Oxnard, California is a recognized as a Top 250 Hospital in the Nation and as one of America's 100 Best Hospitals for Cardiac Care by Healthgrades.John's ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Services Associate II

    Patient Services Associate II

    Common Spirit • Oxnard, CA, United States
    [job_card.full_time]
    Job Summary and Responsibilities The Patient Services Associate (PSA) II position is the first point of phone customer service contact for our patients, physicians, internal and external laborator...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Scheduling Coordinator (Ortho / Sports Med / PT) | Permanent WFH

    Patient Scheduling Coordinator (Ortho / Sports Med / PT) | Permanent WFH

    BizForce • Oxnard, CA, US
    [filters.remote]
    [job_card.permanent]
    Patient Scheduling Coordinator.We are seeking an experienced Patient Scheduling Coordinator with a strong background in Orthopedics, Sports Medicine, and Physical Therapy specialties.This role is c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Services Associate II

    Patient Services Associate II

    Common Spirit Health • Oxnard, CA, US
    [job_card.full_time]
    The Patient Services Associate (PSA) II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient fami...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medical Assistant

    Medical Assistant

    Cardiovascular Associates of America • Oxnard, CA, US
    [job_card.full_time]
    Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, valu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medical Records Coordinator

    Medical Records Coordinator

    Rancho Health • Ventura, CA, United States
    [job_card.full_time]
    The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    •Ventura County Medical Reserve Corps

    •Ventura County Medical Reserve Corps

    Ventura County • Ventura, CA, United States
    [job_card.full_time]
    Ventura County Medical Reserve Corps.Ventura County Medical Reserve Corps.Are you a practicing or retired MD, RN, PA, NP, EMT, Paramedic, Fire, Law, Mental Health professional, or passionate about ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    After Hours Coordinator

    After Hours Coordinator

    All Ways Caring HomeCare • Oxnard, CA, US
    [job_card.full_time]
    This is a remote position that does require working 3p-11p Saturday and Sunday.The Scheduler is responsible for coordinating quality care and customer service to our valued clients.The Scheduler wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Medical and Health Services Managers - AI Trainer ($80-$110 per hour)

    Remote Medical and Health Services Managers - AI Trainer ($80-$110 per hour)

    Mercor • San Buenaventura, California, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •medical and health services managers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning sys...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Medical Corps Officer

    Medical Corps Officer

    US Navy Reserve • Port Hueneme, California, United States
    [job_card.part_time] +1
    ABOUT Serve your country as a part-time physician.This position DOES NOT require you to relocate.Navy commissioned physicians attend to service members and their families in much the same way a civ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Endocrinologist

    Endocrinologist

    Oceanview Medical Specialists • Ventura, US
    [job_card.full_time]
    Oceanview Medical Specialists has an opening for full-time or part-time .Endocrinologist in Ventura, CA.Join a progressive healthcare system on the Pacific coast dedicated to high-quality medi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    MDS - Full Time

    MDS - Full Time

    PACS Inc • Ojai, CA, United States
    [job_card.full_time]
    The primary purpose of your job position is to oversee the facility to ensure assessments are completed per guidelines.A primary focus is the resident assessment process, which includes individual ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Dental Treatment Coordinator

    Dental Treatment Coordinator

    Children's Dental FunZone • Oxnard, CA, United States
    [job_card.full_time]
    Ready to turn up the Fun in Children's Dental FunZone?.Full-time Mon-Friday 8 : 00 am-5 : 00 pm Saturdays 8 : 00 am -2 : 00 pm. Seeking an experienced Treatment Coordinator, Dental Office Manager to join ou...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Title Exam Coordinator

    Title Exam Coordinator

    Mortgage Connect • Oxnard, CA, US
    [job_card.full_time]
    The Title Exam Coordinator will be responsible for the review of the search abstracts from the public real estate records and create various title products based on the client, state, and underwrit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hematology-Oncology

    Hematology-Oncology

    Global Medical Staffing • Oxnard, California, US
    [job_card.full_time]
    Hematology-Oncology physician employment in California : Global Medical Staffing - Interested? There is more to tell.Feel free to request information, or just pick up the phone and give Global Medi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    HIM - Medical Records / Chart Completion Associate

    HIM - Medical Records / Chart Completion Associate

    Guidehouse • Ventura, CA, United States
    [job_card.full_time]
    HIM Medical Records / Chart Completion.HIM Department operations and has significant impact on Patients, Physicians and Clinicians as well as the Organization. The HIM Analyst role is crucial to com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]