Bilingual Medical Front Office Assistant - Full-Time

At Rehab United, we are passionate about helping our patients in San Diego get back to doing the things they love. Our team of dedicated service providers and support staff work collaboratively to provide high-quality, personalized care. We foster a culture of inclusion, motivation, and curiosity, where everyone feels valued and empowered. Our core values of service, team, accountability, communication, and inspiration guide everything we do, ensuring a positive and rewarding experience for both our patients and our team.

Rehab United is a family-owned private practice specializing in physical therapy, massage / wellness, and fitness, with a total of seven locations in San Diego, CA. Our company prides itself on having a fun, family-oriented and community-centric culture, which has earned us recognition as one of San Diego's Best Places to Work by The San Diego Business Journal and one of the Top Company Cultures in the nation by Entrepreneur Magazine . We have also been recognized as one of San Diego's Best Physical Therapists by Expertise as well as San Diego's Best Rehab Center and Sports Massage Provider by Competitor Magazine .

Our company is positioned to grow in the coming years, and we are looking for an upbeat, friendly, dedicated, results-driven, rock-star Front Office Assistant fluent in English and Spanish to join our team and help us provide exemplary service and support to our patients and clients.

The Front Office Assistant oversees the patient experience. They deliver the Rehab United brand of service with the utmost kindness, compassion, professionalism and efficiency. They put our patient experience and support to Rehab United team members first. Come join a thriving work environment, gain valuable experience, and have fun doing it!

Essential Job Responsibilities :

• Greet and check-in patients when they arrive to the office.
• Have patient complete required forms, obtains necessary signatures, and accurately enter the patient information for registration.
• Ensure all insurance, personal, and health information is obtained and verified prior to each patient's appointment.
• Maintain daily scheduling and confirmation of patient appointments.
• Respond to heavy volume of incoming calls for appointments and other requests.
• Collect patient co-payments, deductibles, and prior balances.
• Explain payment policy / billing procedures and financial responsibility to patients.
• Prepare and properly file patient forms.
• Balance daily monies and receipts, and ensure accuracy of fee tickets and batch summaries.
• Perform other duties as assigned by management.

Required Skills :

Preferred Experience :

Two or more years of medical office experience - Physical Therapy Clinic or Medical Office Management are a plus

Incentives / Benefits :

Compensation :

$18.00 - $21.00 Hourly