Senior Manager, Customer SuccessSmarterDx • Reno, NV, US
[error_messages.no_longer_accepting]
Senior Manager, Customer Success
SmarterDx • Reno, NV, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and / or health system clients You're familiar with DRGs and how they translate into payment You take radical ownership over your clients' success Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out You are gracious, empathetic, and excellent in written and verbal communication You love to say "yes," but you know how to say "no", offer alternative solutions, and have difficult customer conversations in a respectful manner You thrive in ambiguous roles and can use critical thinking skills to "figure it out" You love variety and are able to wear multiple hats within the same or multiple projects : PM, CSM, trainer, process designer, QA Hospital revenue cycle / billing experience is a huge plus, especially familiarity with CDI operational workflows Prior experience at a startup especially as the first Customer Success Manager on a team Experience using Salesforce, ChurnZero, or similar Comfort with ad hoc data analytics $165K to $185K salary + equity incentives Medical, Dental & Vision Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave Up to 12 weeks of paid leave for birth or adoption. Remote-First Team Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options Tax-advantaged retirement savings through Empower. Minimal Bureaucracy A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! Work alongside smart, supportive, and mission-driven colleagues.
Senior Manager, Customer Success
SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx's solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.
SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com / careers.
This role is fully remote within the US.
What You'll Do
- Manage a portfolio of existing, "live" customers on the SmarterDx platform
- Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
- Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
- Lead hand-offs from Sales to CS, through implementation and go-live
- Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
- Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
- Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
- Surface customer success stories, and help build a list of reference customers
- If necessary, coordinate implementation with clients and internal teams to ensure a successful launch
What You Bring
Nice to Haves
Compensation
#LI-Remote
Benefits
[job_alerts.create_a_job]
Customer Manager • Reno, NV, US
[internal_linking.related_jobs]
Lead Customer Experience Manager.At Appfire, we believe that great work happens when people get to choose how they work.After 20 years of creating software that empowers teams to break silos and co...[show_more]
Manager, Mid-Market Film & Television Customer Success (Remote - USA / Canada).Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead ...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more] We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more] 
A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more]
Job Description : Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
Field Sales Representatives at AT&T are driven to connect – ...[show_more] Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more] We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more] 
Enterprise Customer Success Manager.The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sale...[show_more] Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more] 
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America,...[show_more]
Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...[show_more]
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.Stord is rapidly growing and is on track to double our revenue in the next 18 months...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] 
Director Of Customer Experience & Support.At Smalls we believe cats and their humans deserve better, and that starts with every interaction they have with us.
We're looking for a Director of Custome...[show_more]
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....[show_more] Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America,...[show_more]
Lead Customer Experience Manager
Appfire Technologies, LLC. • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Manager, Mid-Market Film & Television Customer Success
Wrapbook • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Dayton, Nevada, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Remote Customer Service Representative – Product Testing
GLOCPA • Washoe Valley, Nevada
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Online Product Support - No Experience
GLOCPA • Washoe Valley, Nevada
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Manager
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Sales Representative
AT&T • Lakeview, NV, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA • Washoe Valley, Nevada, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Work from Home - Online Product Support (Entry Level)
GLOCPA • Washoe Valley, Nevada
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Enterprise Customer Success Manager
LaunchDarkly • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Support Specialist
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Design Manager, NA
Vantage Data Centers • Reno, NV, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Assistant Store Manager
Spencer's • Sparks, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Experience Manager l
Stord • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Reno, Nevada, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director of Customer Experience
Smalls • Reno, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Mental Health Therapist
SonderMind Careers • Dayton, NV, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Project Manager, Quality & Commissioning, NA
Vantage Data Centers • Reno, NV, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]