Customer Care Representative

We are seeking a detail-oriented and customer-focused Customer Care Representative to serve as the primary point of contact for our existing customers who need to modify, expand, or relocate their barcode, labeling, RFID, and data collection systems. This role is essential to maintaining strong customer relationships and ensuring seamless transitions when our clients grow, move, or change their operational environments.

The ideal candidate will combine technical aptitude with exceptional relationship-building skills, serving as a trusted advisor who understands each customer's unique environment and can proactively address their evolving needs.

Essential Duties and ResponsibilitiesAdds (System Expansions)

• Consult with customers to assess needs when adding scanners, printers, mobile computers, labels, ribbons, or related supplies to existing systems

• Review current equipment configurations to ensure compatibility with new additions

• Prepare accurate quotes and process orders for additional equipment and supplies

• Coordinate with technical services team for any required installation or configuration support

Moves (Facility Relocations)

• Manage customer projects when relocating operations to new buildings or reorganizing existing facilities

• Coordinate equipment transfers, ensuring proper handling and documentation

• Work with customers to understand new facility infrastructure and network requirements

• Schedule and coordinate on-site support with field service technicians as needed

Changes (System Modifications)

• Process requests for equipment upgrades, replacements, or technology refreshes

• Coordinate software configuration changes with technical support teams

• Update service agreements and maintenance contracts to reflect system changes

• Document all changes in customer records and CRM system

Account Management

• Maintain ongoing relationships with assigned customer accounts through regular communication

• Develop deep familiarity with each customer's environment, equipment inventory, and operational needs

• Proactively identify opportunities to improve customer operations or address upcoming needs

• Serve as internal advocate for customer needs, coordinating across sales, technical services, and logistics teams

• Track and report on customer satisfaction metrics and project completion rates

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

• Minimum 2 years of customer service experience in a B2B environment

• Experience with account management, order processing, or project coordination

• Strong organizational skills with ability to manage multiple customer projects simultaneously

• Excellent verbal and written communication skills

• Proficiency with CRM systems (Salesforce, HubSpot, or similar) and Microsoft Office Suite

• Technical aptitude with ability to learn product specifications and discuss equipment configurations

• Problem-solving mindset with ability to ask the right questions to fully understand customer needs

Preferred Qualifications

• Experience in the AIDC (Automatic Identification and Data Capture) industry

• Familiarity with barcode scanners, label printers, RFID systems, or mobile computing devices

• Knowledge of manufacturers such as Zebra, Honeywell, Datalogic, or similar

• Background in warehouse, manufacturing, distribution, or logistics environments

• Project management experience or certification (PMP, CAPM, or similar)

Benefits Package

Health & Wellness: Medical, dental, and vision insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA) options; Employee Assistance Program (EAP)

Financial: 401(k) retirement plan with company match; Life insurance; Short-term and long-term disability coverage

Time Off: Paid vacation (starting at 2 weeks); Paid sick leave; Paid holidays; Personal days

Professional Development: Training and certification opportunities; Manufacturer training programs; Industry conference attendance

Work Environment: Hybrid/remote work options; Casual dress code; Team building events

Work Environment & Physical Requirements

This position operates in a professional office environment with the following characteristics:

Primarily sedentary work at a desk with computer, phone, and standard office equipment

Regular use of phone and video conferencing systems for customer communication

Occasional lifting of equipment samples or supplies (up to 25 lbs)

Minimal travel required; occasional customer site visits may be requested

Standard business hours with occasional flexibility needed to support customer needs

Equal Employment Opportunity Statement

3D Technology Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to creating a diverse and inclusive workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.