Order Entry Associate - White River Junction, Vermont

Job Description

Job Description

The Order Entry Specialist is responsible for processing large volume window and door orders into CRM software. Effectively identifies order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.

Primary Responsibilities :

Follow documented rules, past practices or instructions on a semi-independent level.

Processes customer orders while verifying accuracy of data to be entered.

Effectively identify errors in order documents.

Responsible for processing multiple product order types : Windows, Doors

Utilize CRM tool to order product and schedule delivery

Provide price and availability for multiple products within the assigned business segment.

Provide Customer service for incoming and outgoing phone and email inquiries as necessary

Other Expectations

HS Diploma or GED

3 plus years of experience in a Customer Support role supporting industrial or construction electrical distribution products.

Knowledge of Salesforce

High Level of professionalism and excellent customer service skills.

Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications :

Associate degree or Industry related Certification.

Strong problem-solving skills.

Excellent communication skills enabling the facilitation of information flow.

6 plus years experience in a Customer Support role supporting industrial or construction electrical distribution products.

Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks : Job Type : Full-time

Benefits : Retirement Plan

Paid time off

Medical

Dental

Schedule : Monday Friday

Experience : 3 years (Preferred)

Work Remotely : No

Work Location : White River Junction

Benefit Conditions :

Waiting period may apply

Company's website : www.rbavermont.com

Company's Facebook page :

https : / / www.facebook.com / renewalbyandersenvt

$20 - $24 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities as instructed by the Canvassing Program Manager
• Transport self to assigned territory and work independently to while representing Renewal by Andersen at all times with the utmost degree of professionalism.
• Utilize Renewal by Andersen mapping program, and business applications, to accurately keep records on house-to-house information and data tracking.
• Be courteous, neat, clean and in proper uniform with required municipality permitting at all times
• Attend company meetings as required.
• Communicate with Canvassing Program Manager ideas that can improve effectiveness of the canvassing program policies of Renewal by Andersen.
• Master Renewal by Andersen methodology, product, and current promotional offerings. Become a Signature Service expert
• High School Diploma or equivalent required
• Valid Drivers License with a clean driving record
• Minimum age of 18 to be covered under company driving insurance policy
• Reliable transportation to navigate through territory
• Strong verbal communication skills
• Goal-oriented and self-motivated
• Able to navigate through multiple platforms on tablets
• Physically able to stand and walk 3 to 5 miles a day

Company Description

There’s no other home in the world exactly like yours, so you shouldn’t expect a one-size-fits-all solution when it comes to your new windows.

Our hassle-free process was designed with homeowner satisfaction in mind. From design and sales through installation and service, your Renewal by Andersen team will be with you every step of the way—making it easy to know the project’s status and get answers to any questions you may have.

Our window replacement process is broken down into four steps :

Customer care. A robust limited warranty is backed by a commitment to making sure your windows function as expected.

Company Description

There’s no other home in the world exactly like yours, so you shouldn’t expect a one-size-fits-all solution when it comes to your new windows.\r\n\r\nOur hassle-free process was designed with homeowner satisfaction in mind. From design and sales through installation and service, your Renewal by Andersen team will be with you every step of the way—making it easy to know the project’s status and get answers to any questions you may have.\r\n\r\nOur window replacement process is broken down into four steps : \r\n\r\n- In-home consultation. Our design consultants listen to your needs and create a plan to improve energy efficiency and enhance your home’s beauty.\r\n- Measure and manufacture. Project Technicians ensure accuracy and answer any last-minute questions before sending in the order for your fully customized windows.\r\n- Installation. Our Installers treat your home as if it were their own and clean up afterwards.\r\nCustomer care. A robust limited warranty is backed by a commitment to making sure your windows function as expected.