Associate Enrollment and Billing Representative - HNAS

Job Opportunity At Highmark Inc.

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve.

Job Summary : Under general supervision, responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and / or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing / updating enrollment and billing databases.

Essential Responsibilities

• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
• Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership / billing materials and communications to clients / members.
• Ensures acceptable service levels, metrics, and / or other performance guarantees are met.
• Conduct research to ensure issue resolution.
• Other duties as assigned or requested.

Qualifications

Minimum :

Preferred :

Skills

Language (Other than English) : None

Travel Requirement : 0% - 25%

Physical, Mental Demands and Working Conditions :

Pay Range Minimum : $19.01

Pay Range Maximum : $23.72